YASMINE MCCALLA

• Complying with HIPPA & Medicare guidelines
• Performed outreaches to providers and patients via phone, email, or mail for completion of health risk assessments
• Medical records upload
• Create, edit, and export excel spreadsheets.
• Used company software and databases to maintain medical records of services performed and patient conditions.
• Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
• Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
• Built strong relationships with clients to deliver emotional support and companionship.

• Patient Advocation and Education
• Assisted with Medical Referrals /Authorizations and Claims
• Grievance/ Discrepancies Resolution and De-escalation
• Support Lead for New Hires (Grievance & Quality Department).
• Applied administrative knowledge and courtesy to explain procedures and services to patients.
• Reviewed applications and screened patients to determine eligibility for medical and disability assistance.

• Activation to Mobile Network and Device Diagnosis
• Ensured Mobile Device Aspects are Functioning Optimally.
• Assisted customers in identifying issues and explained solutions to restore service and functionality.
• Used ticketing systems to manage and process support actions and requests.
• Collaborated with supervisors to escalate and address customer inquiries or technical issues.

Promote and Sold Various Plans for Sirius XM Radio.

• Accurately processed POS transactions, payment cards, and receipts to customers.
• Engaged with customers to effectively build rapport and lasting relationships.
• Educated clients on current promotional offerings and products for Sirius XM Radio using persuasive selling tactics.
• Generated new sales leads to achieve and exceed monthly sales goals.
• Built customer loyalty and retention by delivering excellent shopping experiences.

• Provided Company Information and Policies.
• Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
• Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
• Managed filing system, entered data and completed other clerical tasks.