Yasmine Morado
San Antonio
Summary
I am an highly motivated and dedicated individual with a diverse background in athletics, leadership, and customer service. Co-captain of the varsity cheer team and captain of the female powerlifting team in high school, where I developed strong leadership, teamwork, and communication skills. Continued my passion for powerlifting at the University of Texas at San Antonio, while balancing academics. Over 5 years of customer service experience, honing my ability to engage with and adapt to diverse individuals, solve problems efficiently, and thrive in dynamic environments. Known for a positive attitude, strong work ethic, and ability to lead by example.
Overview
4
4
years of professional experience
Work History
CARHOP
SONIC
01.2021 - 06.2021
- Independently resolved customer concerns to correct problems and promote brand loyalty
- Kept customer and food preparation areas clean and well-organized
- Verified orders and bagged items for easy transport
- Informed customers of regular deals or monthly specials to upsell orders
- Delivered food within 5 minutes to meet quality and service standards
- Completed opening, closing and shift change tasks by following company guidelines
- Boosted customer satisfaction by quickly addressing and resolving complaints with food or service
- Handled food safely to protect customers from harmful bacteria and prevent losses or delays from dropped items
DOOR TO DOOR SALES
ENERGY ONE WINDOWS
07.2023 - 09.2023
- Did door to door marketing with the intentions of setting an appointment with a marketing director
- Acted as first point of contact and set appointments for prospective clients
- Set appointments with salespeople and potential customers
- Scheduled follow up calls with potential customers to gain interest in scheduling appointments
SALES
AVIS BUDGET GROUP
10.2023 - 04.2024
- Assisting customers with their car rentals
- Processing car rental agreements
- Keeping track of car rental agreements and other documents that come with it
- Handling customer complaints and concerns
- Generated over $100,000 in additional revenue in my time with the company by upselling vehicles and products to customers
HOSPITALITY
CHAMPION RANCH
07.2021 - Current
- Kept facilities in good condition through regular upkeep, cleaning and preventive maintenance
- Welcomed customers to property and offered immediate assistance with needs
- Assisted guests by promptly responding to questions, requests and concerns
- Supported team operations by keeping supplies well-stocked and stations ready for guest service
- Prepared entrees, side dishes and desserts for guests during busy periods
- Provided directions, recommended activities and made dining reservations for guests
- Handled alcohol service for guests over age of 21
- Prepared basic food service by setting up continental breakfast or coffee and tea supplies
- Recorded guest comments or complaints, escalating to management for immediate resolution
- Answered guest inquiries, recommending shopping, dining or entertainment
- Cleaned and maintained the lobby and common areas by restocking supplies and watering plants
- Assisted guests at check-in, providing information on various services within hotel
Education
High School Diploma -
Brady High School
Brady, TX05-2022
No Degree - Marketing
The University of Texas At San Antonio
San Antonio, TXSkills
- Event preparation
- Conflict resolution abilities
- Outstanding customer service
- Custom drink preparation
- Training employees
- Guest satisfaction
- Point of Sale (POS) System
Operations
- Sales and negotiation
- Ability to handle cash and credit
card transactions - Teamwork
- Time management
- Problem-solving abilities
- Cleaning and sanitizing
- Multitasking
Timeline
SALES
AVIS BUDGET GROUP
10.2023 - 04.2024
DOOR TO DOOR SALES
ENERGY ONE WINDOWS
07.2023 - 09.2023
HOSPITALITY
CHAMPION RANCH
07.2021 - Current
CARHOP
SONIC
01.2021 - 06.2021
High School Diploma -
Brady High School
No Degree - Marketing
The University of Texas At San Antonio
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