Summary
Overview
Work History
Education
Skills
Timeline
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Yasmyn Villanueva

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

3
3
years of professional experience

Work History

Cashier/Server

Buffalo Wild Wings
08.2020 - 01.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Sales Associate

Hibbett Sports
04.2022 - 10.2022
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.

Hostess

Cheddar's Scratch Kitchen
09.2019 - 03.2020
  • Answered customer questions about hours, seating, and menu information.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.

Education

Certificate - Esthetician

Paul Mitchell The School - Murfreesboro
Murfreesboro, TN
12.2022

High school diploma -

Smyrna High School
Smyrna, TN
05.2021

Skills

  • Customer Service
  • Work Ethic and Integrity
  • Patience and Empathy
  • Customer Assistance
  • Time management skills
  • Cash Handling
  • Reliability and punctuality
  • Written and verbal communication
  • Organizational abilities
  • Professionalism and Courtesy
  • POS system operations
  • Problem-solving abilities

Timeline

Sales Associate

Hibbett Sports
04.2022 - 10.2022

Cashier/Server

Buffalo Wild Wings
08.2020 - 01.2023

Hostess

Cheddar's Scratch Kitchen
09.2019 - 03.2020

Certificate - Esthetician

Paul Mitchell The School - Murfreesboro

High school diploma -

Smyrna High School

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Yasmyn Villanueva