Yasserlandia Vargas
Newark,NJ
Summary
Driven individual with strong customer engagement skills. Assists in daily operations, enhancing customer service experiences and supporting team members in achieving sales targets. Committed to maintaining product availability and improving customer satisfaction through effective communication and problem resolution.
Overview
4
4
years of professional experience
Work History
Assistant Manager
Elite Wireless
47 Central Ave
09.2025 - Current
- Assisted in daily operations to enhance customer service experiences.
- Supported team members in achieving sales targets through effective communication.
- Managed inventory levels, ensuring product availability for customers.
- Trained new employees on store policies and operational procedures.
- Increased sales by providing with new ideas on closing deals.
- Fixed the ranking of multiple stores (I am assisting 10 stores at the moment) this change has been noticed by 2 of my RDM.
- I have a competitive back ground with being named one of the top sellers in multiple occasions.
- Maintained a clean and organized retail environment to enhance shopping experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- I have the capacity to get up to 200 phones in a month.
- I am capable of obtaining $10,000 in accessories in a month.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Generated repeat business through exceptional customer service.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Monitored sales trends to adjust pricing strategies for optimal profitability.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- I was given a store that was underperforming and with a terrible raking of 5,000 points.
- Prior to my beginning as an assistant manager the 10 stores where mostly not heating their goal and had a bad ranking.
- Strong closer with exceptional expertise in upselling, customer retention and team coaching.
- Self determined to always find a way to hit targets every time.
Sales Representative
Ace Wireless Group
173 Ferry St
05.2022 - 04.2024
- Engaged customers to understand needs and recommend suitable wireless products.
- Demonstrated product features and benefits to enhance customer knowledge and satisfaction.
- Processed sales transactions accurately using point-of-sale systems.
- Assisted in maintaining store appearance and inventory levels to optimize sales environment.
- Resolved customer inquiries and concerns promptly, ensuring positive shopping experiences.
- Collaborated with team members to achieve daily sales targets and improve service delivery.
- Adapted quickly to new product launches and updates, enhancing personal selling techniques.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
- Utilized social media platforms to engage with potential customers and build brand awareness.
- Negotiated favorable terms in contracts, ensuring both customer satisfaction and profitability.
- Enhanced customer satisfaction by providing comprehensive product demonstrations.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Negotiated prices, terms of sales and service agreements.
- Set and achieved company defined sales goals.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Contributed to team objectives in fast-paced environment.
- Achieved or exceeded company-defined sales quotas.
- Met existing customers to review current services and expand sales opportunities.
- Maintained current knowledge of evolving changes in marketplace.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Trained new employees on customer service, money handling and organizing strategies.
- Built diverse and consistent sales portfolio.
- Managed to make 12 or more activations and over $600 in a day by opening accounts and performing audits. I was able to obtain this multiple of occasions.
Education
High School Diploma -
The Global Learning Collaborative
New York, NY06-2015
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Customer relations
- Team motivation
- Goal setting
- Conflict resolution
- Sales strategies
- Sales growth
- Orientation and training
- Sales reporting
- Employee performance evaluation
- Employee performance evaluations
- Promotional planning
- Succession planning
- Multitasking and organization
- Employee engagement
- Customer service and satisfaction
- Orientating and training
- Sales monitoring
- Reporting and documenting
- Team motivation techniques
- Closing oversight
- Computer skills
- Problem resolution
- Multitasking Abilities
- Organizational skills
- Multitasking
- Active listening
- Hiring and training
- Staff training
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Assistant Manager
Elite Wireless
09.2025 - Current
Sales Representative
Ace Wireless Group
05.2022 - 04.2024
High School Diploma -
The Global Learning Collaborative