Yassine Drissi
Summary
Dynamic and results-driven professional with a proven track record at KeyBank, adept at upselling products and establishing rapport. Excelled in conflict resolution and enhanced customer satisfaction through exceptional service. Demonstrated adaptability and a keen eye for detail, significantly contributing to team objectives and sales targets.
Banking professional with strong foundation in customer service and cash handling. Known for reliability and adaptability in dynamic environments. Consistently collaborates with team members to achieve operational goals. Skilled in transaction processing, problem-solving, and maintaining high levels of accuracy. Personable and reliable individual with strong understanding of customer service and financial procedures. Well-versed in cash handling and transaction processing, demonstrating accuracy and efficiency. Dedicated to creating positive client interactions and ensuring smooth banking operations.
Overview
5
5
years of professional experience
Work History
Float Teller
KeyBank
10.2023 - Current
- Educated customers on using digital banking services for self-service convenience.
- Assisted branch in meeting sales goals through cross-selling bank products and services.
- Contributed to branch efficiency by conducting end-of-day reconciliations and audits.
- Demonstrated strong attention to detail when processing checks, deposits, withdrawals, and loan payments.
- Increased customer loyalty by providing exceptional service and resolving issues promptly.
- Adapted quickly to changing priorities or staffing requirements within the branch.
- Supported the implementation of new banking products or software upgrades as needed.
Door-to-Door Sales Representative
Hawx Pest Control
05.2023 - 08.2023
- Increased sales by establishing rapport with potential customers and delivering tailored product presentations.
- Participated in regular sales team meetings to share insights, learn from colleagues, and contribute toward collective goals for enhanced overall performance.
- Enhanced customer satisfaction by addressing concerns, answering questions, and providing exceptional service during door-to-door interactions.
- Established trust with potential clients using transparent communication methods and honest assessments of their requirements.
- Streamlined sales process through efficient planning of daily routes and strategic prioritization of leads.
- Demonstrated adaptability in adjusting presentation style based on individual customer preferences, leading to increased success rates in closing deals.
- Developed comprehensive understanding of competitor offerings to effectively highlight advantages of own products during presentations.
- Completed documentation smoothly to finalize sales.
- Built extensive network of business contacts to increase sales opportunities.
Grocery Clerk
BIG Y SUPERMARKET
04.2022 - 03.2023
- Stocked shelves and organized merchandise displays for easy retrieval.
- Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
- Cleaned and maintained store aisles and merchandise displays to provide customers with positive experience.
- Pleasantly greeted customers and provided prompt and courteous service.
- Collaborated with team members to meet daily objectives and maintain smooth store operations.
- Promoted a positive shopping experience by courteously addressing customer concerns and resolving issues promptly.
- Contributed to increased sales performance by stocking shelves in a visually appealing manner.
- Updated pricing and signage for sales and promotions, ensuring accuracy and compliance.
Sales Canvasser
Aqualite Us
08.2020 - 02.2021
- Improved lead generation rates by conducting thorough market research and adjusting sales tactics accordingly.
- Contributed to team success by regularly attending meetings, offering insights on local market trends, and supporting colleagues when needed.
- Enhanced customer satisfaction by addressing inquiries and providing relevant product information.
- Exceeded personal sales targets consistently through perseverance and tailored approaches to each interaction.
- Collaborated with sales team members to share best practices and improve overall performance.
- Established credibility as a reliable source of product knowledge by staying up-to-date on industry developments and competitor offerings.
- Handled rejection professionally, maintaining enthusiasm throughout the day''s work while continuously refining sales pitches for better results.
- Utilized persuasive sales techniques to convert leads into sales.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Education
High School Diploma -
Hampden Charter School of Science
Chicopee, MA06-2022
Skills
- Conflict Resolution Skills
- Establishing Rapport
- Punctual and reliable
- Sales presentations
- Objection handling
- Listening and comprehension
- Upselling products
Accomplishments
- Earned [Teller Star] for outstanding customer service.
- Resolved product issue through consumer testing.
Languages
Arabic
Native or Bilingual
Timeline
Float Teller
KeyBank
10.2023 - Current
Door-to-Door Sales Representative
Hawx Pest Control
05.2023 - 08.2023
Grocery Clerk
BIG Y SUPERMARKET
04.2022 - 03.2023
Sales Canvasser
Aqualite Us
08.2020 - 02.2021
High School Diploma -
Hampden Charter School of Science
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