Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
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Yassine Karama

Yassine Karama

Missouri City,TX

Summary

Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Business Manager

Doukali express LLC
Revere, MA
10.2024 - 01.2025
  • Managed a team of staff members, providing guidance and direction to ensure successful completion of projects.
  • Negotiated pricing agreements with vendors and suppliers based on organizational needs.
  • Utilized data analytics to inform decision-making and identify areas for improvement.
  • Managed budgeting, forecasting, and financial analysis processes to ensure financial health.

Tractor Trailer Truck Driver

Doukali express LLC
Revere, MA
10.2022 - 10.2024
  • Reported any mechanical issues to maintenance staff upon returning from trips.
  • Implemented daily DOT pre-trip inspections to reduce risks or delivery delays.
  • Verified contents of inventory against shipping papers prior to loading and unloading operations.
  • Provided excellent customer service by responding quickly and professionally to inquiries or complaints.
  • Ensured all paperwork related to shipments was properly completed before departing on trips.

Independent Contract Driver

Uber
Boston, MA
02.2020 - 08.2022
  • Maintained ongoing communications with operations center personnel to keep teammates informed.
  • Maintained safe driving habits to protect property and general public on roadways.
  • Exceeded customer satisfaction by finding creative solutions to problems.

Cashier Team Lead

Watermark Donut
Boston, MA
08.2019 - 01.2020
  • Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
  • Performed daily opening and closing procedures for the register area.
  • Answered customer questions and provided store information.

Sales Manager

jumia
Casablanca, Morocco
01.2017 - 06.2019
  • Participated in negotiations with vendors regarding product purchases or contracts.
  • Analyzed customer data to identify trends, preferences, and opportunities for growth.
  • Enhanced sales volume through skilled support to both new and inactive customers.
  • Created and presented monthly reports to management on sales performance.
  • Executed strategic sales plans to expand customer base and revenue.
  • Directed and coordinated products, services and sales activities.
  • Resolved customer complaints regarding sales and service.

Education

Certificate - Logistics Management

NETTTS
North Andover, MA
10-2022

Associate of Applied Science - Economics

Hassan 2
Casablanca Morocco
07-2019

Some College (No Degree) - Finance

Bunker Hill Community College
Charlestown, MA

Skills

  • Customer retention
  • Partnership development
  • Customer service
  • Financial administration
  • Analytical thinking
  • Employee scheduling
  • Sales and marketing
  • Data collection
  • Logistics management

Languages

English
Full Professional
French
Native/ Bilingual
Arabic
Native/ Bilingual

Certification

  • Class A commercial driver licence

Timeline

Business Manager

Doukali express LLC
10.2024 - 01.2025

Tractor Trailer Truck Driver

Doukali express LLC
10.2022 - 10.2024

Independent Contract Driver

Uber
02.2020 - 08.2022

Cashier Team Lead

Watermark Donut
08.2019 - 01.2020

Sales Manager

jumia
01.2017 - 06.2019

Certificate - Logistics Management

NETTTS

Associate of Applied Science - Economics

Hassan 2

Some College (No Degree) - Finance

Bunker Hill Community College

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Yassine Karama