Yassiris Forty Santana
Concord,NC
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Cato Corporation
Charlotte, NC
05.2024 - 12.2024
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Maintained a high level of professionalism when dealing with difficult customers.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
Manager
888 arcade
Charlotte, NC
07.2023 - 04.2024
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Packer
Stanley Black & Decker
Fort Mill, SC
10.2020 - 06.2023
- Conducted routine maintenance on packing equipment to prevent malfunctions.
- Loaded and unloaded items from machines, carts and dollies.
- Verified labels for appropriate order numbers and item specifications.
Education
Some College (No Degree) -
Central Piedmont Community College
Charlotte, NCSkills
- Account updating
- Scheduling
- Complaint resolution
- Technical troubleshooting
- Business development
- Professional telephone demeanor
- Administrative support
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Customer Service Representative
Cato Corporation
05.2024 - 12.2024
Manager
888 arcade
07.2023 - 04.2024
Packer
Stanley Black & Decker
10.2020 - 06.2023
Some College (No Degree) -
Central Piedmont Community College
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