Yassiris Marie Mahan
New Brighton,PA
Summary
Resourceful System Administrator consistently responds to wide range of technical challenges with focused and creative approach. Highly effective at problem solving and decision making. Knowledge of various operating systems, virtualization technologies and network topologies. Three years of progressive IT experience.
Overview
17
17
years of professional experience
Work History
System Administrator
The Heinz Endowments
Pittsburgh, PA
01.2023 - Current
- Oversaw IT activities to maintain operations by maintaining laptops, tablets and PDAs for users.
- Responding to system monitoring and cybersecurity alerts
- Managed onboarding and offboarding of employees.
- Responsible for employee systems orientation and technology training
- General knowledge of software packages, use and application
- Works with XenCenter and other application in relation to virtualization.
- Delivers IT support for problem identification, diagnosis and issue resolution for staff.
Information Systems Administrative Assistant
The Heinz Endowments
Pittsburgh PA
08.2018 - 01.2023
- Supports Chief Technology officer with level 1 troubleshooting and helpdesk function. Interfaces with Enkompas for issues beyond troubleshooting capabilities.
- Assist staff with conference rooms/AV controls for meetings.
- Assists Grants Manager with maintenance and administration of Gifts/Gifts Online database.
- Tested new software and hardware prior to deployment.
- Researched and identified solutions to technical problems.
- Offered assistance in implementing and developing training programs.
Administrative Program Assistant
The Heinz Endowments
Pittsburgh, PA
01.2017 - 08.2018
- Tracks and maintains database inventory of grant applications awaiting decision; processes grant reject letters; administers completion of all grant application prerequisites advanced for approval.
- Using GIFTS grant records as control, administers all follow-up and payment activities; primary interface with grantees for grant administration.
- Retrieve information from GIFTS as requested via ad hoc reporting.
- Collaborate with program staff to create high quality documents containing accurate grant and program-related write-ups and documentation consistent with Endowment policy guidelines, style manual and Gantt deadlines.
- Primary responsibility for receiving, developing, and maintaining accurate and up-to-date grant records in electronic form and hard copy suitable for archiving.
- Organize daily activities for assigned program staff team, including scheduling of appointments, meetings, conferences, and other engagements based on an understanding of their commitments and priorities; efficiently and courteously answer and manage phone, regular mail and email traffic.
- Make travel arrangements for the staff and process travel and other expenses.
- When necessary, incumbent will be responsible for meeting room and refreshments set-up and clean-up.
- Incumbent must have sufficient knowledge of office systems, facilities and procedures and lead/encourage their use by assigned program team (e.g. videoconferencing, desk-top computer applications, phones, etc.).
- Undertake other special projects and duties as assigned; including back-up for receptionist.
Receptionist Assistant
The Heinz Endowments
Pittsburgh, PA
11.2016 - 01.2017
- Maintained order and cleanliness of reception area for professional and inviting atmosphere.
- Managed multi-line telephone system and greeted guest during office visits.
- Prepared, collected and distributed outgoing and incoming mail and packages.
- Organized electronic and hard copy filing systems for easy retrieval of documents and information.
- Prepared and maintained master calendar, collecting and disseminating general information.
- Communicated with individuals entering building to boost security, assist visitors and keep visitor log.
Sr. Financial Service Consultant II
PNC
Pittsburgh, PA
10.2006 - 05.2010
- Utilized educational background and training to prepare and develop process reports and presentations by analyzing data; oversaw all departmental procedures and communications
- Offered subject matter expertise to executive and middle management staff, as well as, support with project completions; collaborated as business expert on specific team projects and objectives.
- Coordinated and maintained technical software and necessary upgrades; verified compliance as it relates to governmental and legal mailings and correspondence.
- Demonstrated communications strength to enhance overall business operations in financial setting.
Education
Bachelor of Science - Professional Communication & Information Systems
Robert Morris University
Coraopolis, PA05.2022
Certification - Cyber Forensics & Information Systems
Robert Morris University
Coraopolis, PA05.2022
Skills
- Training and Development
- Technical Writing
- Troubleshooting Skills
- Microsoft Products including 365
- Operating Systems: Windows Server/Linux
- Programming: Mainframe languages, HTML, SQL, Visual Basic
- Cyber Forensics tools: Wireshark, EnCase, Forensic Toolkit (FTK)
Timeline
System Administrator
The Heinz Endowments
01.2023 - Current
Information Systems Administrative Assistant
The Heinz Endowments
08.2018 - 01.2023
Administrative Program Assistant
The Heinz Endowments
01.2017 - 08.2018
Receptionist Assistant
The Heinz Endowments
11.2016 - 01.2017
Sr. Financial Service Consultant II
PNC
10.2006 - 05.2010
Bachelor of Science - Professional Communication & Information Systems
Robert Morris University
Certification - Cyber Forensics & Information Systems
Robert Morris University