Paycom
Yasuhiro Miura
Business Development Representative
Detroit,MI
Summary
Dedicated and results-driven professional with a unique blend of experience spanning the restaurant and mortgage industries. Over the course of 7 years, I have cultivated a deep understanding of customer needs and preferences through 6 years of restaurant serving experience. My exceptional communication and relationship-building skills have been honed through successful interactions with diverse clientele. Additionally, I bring 2 years of valuable experience in the mortgage sales sector, where I consistently exceeded sales targets and delivered tailored solutions to clients.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
Work History
Customer Service Representative
Flowers Of Vietnam
Detroit, MI
08.2022 - Current
- Successfully upsold and cross-sold menu items and promotions, showcasing ability to identify and capitalize on opportunities.
- Demonstrated strong problem-solving abilities, essential for navigating sales challenges and addressing client concerns.
- Highlighted teamwork and collaboration skills applicable to working harmoniously with internal teams in fast-paced sales environment.
- Ensured order accuracy and managed reservations with a keen eye for detail.
- Exhibited positive outlook in sales interactions to foster strong client relationships and brand representation.
- Gained experience with Breadcrumbs POS system.
Account Manager
New American Funding
Novi, MI
01.2021 - 07.2022
- Consistently exceeded monthly sales targets by 20%, resulting in a total of $12 million in mortgage loans closed during the first year.
- Generated an average of 25 new leads per month through networking events and referrals, establishing a robust sales pipeline.
- Received an average customer satisfaction rating of 4.8 out of 5 in post-closing surveys, reflecting a high level of client satisfaction with the mortgage process.
- Acknowledged customer complaints and worked with them to provide satisfactory solutions.
- Analyzed loan applications and credit reports to determine loan eligibility and risk level.
Customer Service Representative
Maru Sushi & Grill
East Lansing, Detroit, MI
02.2016 - 09.2020
- Gained proficiency in various restaurant POS and operating systems, including Toast, Spot-on, Restaurant365 and Aloha.
- Provided exceptional customer service in a fast-paced restaurant setting, understanding and meeting the needs of diverse clientele.
- Demonstrated the ability to build strong relationships with customers, translating into a customer centered approach to sales.
- Utilized clear and persuasive communication to interact with customers, colleagues, and managers in the restaurant.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Cultivated warm relationships with regular customers.
Education
Bachelor of Science - Kinesiology
Michigan State University
East Lansing, MI | 08.2014 - 08.2018
Skills
Customer presentations
Knowledgeable in Point of Service systems
Sales Strategies
Written and verbal communication
Account management
Business Development
Systems and software proficiency
Ability to work in fast paced environment
Communication
Software
Hubspot
Google Suite
Microsoft Office
Salesforce
Python
Calendly
Loom
Timeline
Customer Service Representative
Flowers Of Vietnam
08.2022 - Current
Account Manager
New American Funding
01.2021 - 07.2022
Customer Service Representative
Maru Sushi & Grill
02.2016 - 09.2020
Bachelor of Science - Kinesiology
Michigan State University
08.2014 - 08.2018