Paycom
Yasuhiro Miura
Business Development Representative
Detroit,MI
Summary
Dedicated and results-driven professional with a unique blend of experience spanning the restaurant and mortgage industries. Over the course of 7 years, I have cultivated a deep understanding of customer needs and preferences through 6 years of restaurant serving experience. My exceptional communication and relationship-building skills have been honed through successful interactions with diverse clientele. Additionally, I bring 2 years of valuable experience in the mortgage sales sector, where I consistently exceeded sales targets and delivered tailored solutions to clients.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
Work History
Customer Service Representative
Flowers Of Vietnam
Detroit, MI
08.2022 - Current
- Successfully upsold and cross-sold menu items and promotions, showcasing ability to identify and capitalize on opportunities.
- Demonstrated strong problem-solving abilities, essential for navigating sales challenges and addressing client concerns.
- Highlighted teamwork and collaboration skills applicable to working harmoniously with internal teams in fast-paced sales environment.
- Ensured order accuracy and managed reservations with a keen eye for detail.
- Exhibited positive outlook in sales interactions to foster strong client relationships and brand representation.
- Gained experience with Breadcrumbs POS system.
Account Manager
New American Funding
Novi, MI
01.2021 - 07.2022
- Consistently exceeded monthly sales targets by 20%, resulting in a total of $12 million in mortgage loans closed during the first year.
- Generated an average of 25 new leads per month through networking events and referrals, establishing a robust sales pipeline.
- Received an average customer satisfaction rating of 4.8 out of 5 in post-closing surveys, reflecting a high level of client satisfaction with the mortgage process.
- Acknowledged customer complaints and worked with them to provide satisfactory solutions.
- Analyzed loan applications and credit reports to determine loan eligibility and risk level.
Customer Service Representative
Maru Sushi & Grill
East Lansing, Detroit, MI
02.2016 - 09.2020
- Gained proficiency in various restaurant POS and operating systems, including Toast, Spot-on, Restaurant365 and Aloha.
- Provided exceptional customer service in a fast-paced restaurant setting, understanding and meeting the needs of diverse clientele.
- Demonstrated the ability to build strong relationships with customers, translating into a customer centered approach to sales.
- Utilized clear and persuasive communication to interact with customers, colleagues, and managers in the restaurant.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Cultivated warm relationships with regular customers.
Education
Bachelor of Science - Kinesiology
Michigan State University
East Lansing, MI | 08.2014 - 08.2018
Skills
Customer presentations
Software
Hubspot
Google Suite
Microsoft Office
Salesforce
Python
Calendly
Loom
Timeline
Customer Service Representative
Flowers Of Vietnam
08.2022 - Current
Account Manager
New American Funding
01.2021 - 07.2022
Customer Service Representative
Maru Sushi & Grill
02.2016 - 09.2020
Bachelor of Science - Kinesiology
Michigan State University
08.2014 - 08.2018
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