YATTISHA JOHNSON
Coatesville,PA
Summary
Dynamic professional with a proven track record at Insight PA Cyber Charter School, excelling in records management and compliance. Skilled in developing SOPs and optimizing processes, while fostering team collaboration and enhancing data accuracy. Adept at problem-solving and delivering exceptional customer service, ensuring operational efficiency and stakeholder satisfaction.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Waste Connections Inc.
Honey Brook, Pennsylvania
05.2025 - Current
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Answered customer inquiries via phone, email, and chat.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Developed strong relationships with customers by providing personalized assistance and support.
- Resolved customer complaints promptly and efficiently.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Elderly Caregiver
Simpson Meadows
Downingtown, PA
01.2025 - 06.2025
- Delivered compassionate companionship and daily living assistance to elderly residents.
- Assisted with hygiene, mobility, grocery shopping, and errands to ensure comfort and independence.
- Maintained a safe, clean, and supportive environment to promote well-being.
- Enhanced quality of life through personalized activities and self-care support.
- Monitored and reported health changes to ensure timely interventions.
Registrar
Insight PA Cyber Charter School
Exton, PA
12.2022 - 03.2025
- Develop Standard Operating Procedures (SOPs) for records to ensure data accuracy and compliance.
- Audit and update records regularly to maintain database precision.
- Facilitate secure data transfers aligned with student eligibility policies.
- Implement digital filing systems, enhancing data access and retrieval.
Resident Assistant
Telhai
Honey Brook, PA
07.2024 - 09.2024
- Improved communication between residents and management through newsletters and updates.
- Served as a supportive resource for residents with personal and academic concerns.
- Attended and contributed to staff meetings addressing resident needs.
- Responded to room transfers, incident reports, and maintenance requests.
Senior Caregiver
Home Instead Senior Care Home
West Chester, PA
09.2022 - 09.2023
- Built strong rapport with patients and families, fostering trust and open communication.
- Collaborated with healthcare teams to implement patient care plans.
- Prepared nutritious meals tailored to dietary needs.
- Ensured clean, safe, and organized living environments.
- Reported patient condition changes promptly to medical staff.
Office Manager
Insight PA Cyber Charter School
Exton, PA
01.2022 - 12.2022
- Managed multi-line phone systems and optimized communication workflows.
- Streamlined office supply management for efficiency.
- Coordinated executive documents and supported administrative tasks.
- Assisted cross-functional teams in meeting project deadlines.
Sales Associate
Costco Wholesale
Hazlet, NJ
03.2020 - 06.2022
- Guided customers in product selection, enhancing satisfaction.
- Resolved inquiries and promoted products effectively.
- Maintained store displays to boost engagement and sales.
Education
B.A. - Applied Behavioral Science
University of Arizona Global Campus
05.2026
Skills
- Records & Database Management
- Administrative Support
- Human Resources & Compliance
- Customer Service & Communication
- Sales & Operations
- Microsoft Access
- Student Enrollment
- Data Accuracy
- SOP Development
- Document Coordination
- Process Optimization
- SHRM Policies
- Workforce Administration
- Employee Onboarding
- Conflict Resolution
- Team Collaboration
- Problem-Solving
- Cash Handling
- Market Research
- Multitasking
References
References available upon request.
Timeline
Customer Service Representative
Waste Connections Inc.
05.2025 - Current
Elderly Caregiver
Simpson Meadows
01.2025 - 06.2025
Resident Assistant
Telhai
07.2024 - 09.2024
Registrar
Insight PA Cyber Charter School
12.2022 - 03.2025
Senior Caregiver
Home Instead Senior Care Home
09.2022 - 09.2023
Office Manager
Insight PA Cyber Charter School
01.2022 - 12.2022
Sales Associate
Costco Wholesale
03.2020 - 06.2022
B.A. - Applied Behavioral Science
University of Arizona Global Campus
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