Yatzaira Crespo
Riverview,FL
Summary
Looking for a position where I can demonstrate my experience in the dental field and at the same time grow my knowledge and be able to help others.
Overview
24
24
years of professional experience
Work History
Practice Manager of Operations
Heartland Dental Care
04.2015 - 03.2024
- Spearheaded quality improvement initiatives to enhance patient care standards across the practice.
- Nurtured a positive workplace culture by promoting open communication channels, fostering teamwork, and recognizing employee achievements.
- Ensured compliance with industry regulations through regular audits, risk assessments, and corrective action plans.
- Championed change management efforts during periods of organizational growth or restructuring, ensuring a smooth transition for all stakeholders.
- Managed financial processes, including billing, collections, and insurance reimbursements, resulting in increased revenue.
- Oversaw facility maintenance projects to ensure a safe, clean environment for patients and employees alike.
- Facilitated interdepartmental communication for seamless information sharing between clinical teams and administrative staff members.
- Optimized clinic workflow by regularly evaluating and adjusting staff roles and responsibilities.
- Established performance metrics to evaluate team efficiency and identify areas for improvement.
- Addressed patient concerns promptly while maintaining a high level of professionalism, ultimately leading to improved patient retention rates.
- Reduced overhead costs through diligent budget management and resource allocation.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Supervised team of 19 office personnel.
Dental Assistant
Dr Hector Melendez Dedos
01.2000 - 02.2015
- Explained treatment procedures and instructed patients on home care guidelines.
- Assisted dentists with complex procedures, ensuring optimal patient care and treatment outcomes.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
Education
Associate of Science - Dental Assistant
National College
Bayamon PR05.2000
Skills
- Operational Efficiency
- Business Analysis
- Workflow Optimization
- Staff Development
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Practice Manager of Operations
Heartland Dental Care
04.2015 - 03.2024
Dental Assistant
Dr Hector Melendez Dedos
01.2000 - 02.2015
Associate of Science - Dental Assistant
National College
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