Summary
Work History
Skills
Accomplishments
Languages
Timeline
Generic

Yatzaira Morales Benitez

Jacksonville,FL

Summary

Dynamic Housekeeping Supervisor with a proven track record at Doubletree By Hilton, excelling in cleaning and sanitation while enhancing guest relations. Successfully resolved guest complaints, boosting customer satisfaction and trust. Adept at managing supplies and collaborating with staff to ensure a seamless experience, demonstrating strong customer service skills.

Work History

Housekeeping Supervisor

Doubletree By Hilton
  • Conducted regular room inspections to verify compliance with housekeeping standards.
  • Placed orders for housekeeping supplies and guest toiletries.
  • Communicated repair needs to maintenance staff.
  • Worked with front desk to respond promptly to all guest requests.
  • Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.

Skills

  • Cleaning and sanitation
  • Guest relations
  • Customer service-focused
  • Customer service

Accomplishments

I got an employee of the month last year.

Languages

Spanish
Native or Bilingual

Timeline

Housekeeping Supervisor

Doubletree By Hilton
Yatzaira Morales Benitez