Yatzari Roman
Summary
Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques. Outgoing individual with well-honed organizational, labor and teamwork skills. Enthusiastic and team-driven with 3 years of experience working in busy industry.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Retail Sales Advisor
Best Buy
Tustin
09.2023 - Current
- Boosted customer satisfaction by providing personalized product recommendations and efficient service.
- Achieved higher sales results by utilizing effective upselling techniques and engaging with customers.
- Assisted store management in maintaining merchandise displays for optimal visual appeal and inventory control.
- Improved customer retention by proactively addressing concerns and resolving issues promptly.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Helped customers complete purchases, locate items, and join reward programs.
- Trained and supervised new employees to use selling strategies and apply best practices.
- Used in-store system to locate inventory and place special orders for customers.
Warehouse Lead
Tillys.com
Irvine, CA
11.2020 - 10.2023
- Improved warehouse efficiency by implementing new inventory management systems and organizational strategies.
- Streamlined order processing for faster turnaround times and increased customer satisfaction.
- Reduced product damage during storage and transportation by enforcing proper handling techniques and safety protocols.
- Enhanced employee productivity with comprehensive training programs and performance evaluations.
- Maintained a safe working environment, conducting regular safety audits and addressing potential hazards promptly.
- Facilitated cross-training amongst team members to enhance overall skillset and improve staff flexibility during peak seasons or absences.
- Managed a team of warehouse personnel, delegating tasks effectively to optimize workflow.
- Increased accuracy in inventory tracking through meticulous record-keeping and routine audits.
Cashier
Super King
Santa Ana, CA
04.2022 - 05.2023
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
No Degree - Pharmacy Technician
American Career College
Anaheim, CA10.2024
High School Diploma -
Hector G. Godinez
Santa Ana, CA05.2019
Skills
- Fluent in Spanish and English
- Brand Awareness
- Goal-Oriented
- Negotiation
- Store Maintenance
- Multitasking
- Flexible Schedule
- Excellent communication
- Active listening
- Conflict resolution
- Product knowledge
- Problem-solving
Certification
CPR certified
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Retail Sales Advisor
Best Buy
09.2023 - Current
Cashier
Super King
04.2022 - 05.2023
Warehouse Lead
Tillys.com
11.2020 - 10.2023
No Degree - Pharmacy Technician
American Career College
High School Diploma -
Hector G. Godinez