Yatzari S Silva
Las Vegas,NV
Summary
Successful Assistant General Manager oversees daily operations, employee activities and customer satisfaction. Adaptable and skilled at handling administrative tasks and customer complaints.
Overview
7
7
years of professional experience
Work History
General Manager
EOS Fitness
04.2024 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
Assistant General Manager
Eos Fitness
07.2023 - 04.2024
- Maintained successful operations by overseeing employees, monitoring performance and continuously eliminating knowledge gaps
- Increased sales with multifaceted approaches involving employee coaching, customer service and team motivation
- Cultivated positive culture focused on employee empowerment, job satisfaction and teamwork
- Assisted General Manager in daily operations and decision-making processes
- Collaborated with department heads to develop operational goals and strategies
- Analyzed sales reports to identify trends, areas of concern, or opportunities for growth
- Reacted to information and created plan to consistently meet expectations of customers
- Promoted pleasant experiences for customers by responding to and resolving complaints or inquiries
- Executed training plan for staff and conducted hands-on training to optimize associate proficiency
- Maintained clean, safe, and organized work environment for employees and customers alike
- Addressed customer complaints and worked towards swift resolutions
- Helped team members tackle daily workloads with confidence through empowered training and motivational strategies
Fitness Consultant
Eos Fitness
07.2022 - 07.2023
- Determined customers' needs based on sales calls and face-to-face meetings
- Exceeded sales objectives to capture new leads and customers
- Advised customers on different financing options
- Overcame objections with successful product demonstrations and persuasive communication skills
- Established new customer accounts through cold calling and networking
- Tailored sales presentations based on individual client needs or preferences
- Leveraged communication and negotiation skills to close sales
Assistant Manager
Planet Fitness
05.2019 - 03.2022
- Monitored and documented team success through regular performance evaluations
- Supported senior managers with day-to-day operational requirements
- Provided performance and motivational feedback to employees
- Collaborated with upper management to develop and implement business improvements
- Adjusted to multiple demands and shifting priorities in fast-paced work environment
- Handled escalating problems to improve customer relations, maintain brand loyalty and recapture lost revenue opportunities
- Assisted with hiring, training, and evaluating new staff members
- Monitored store cleanliness and presentation, addressing any areas in need of improvement immediately
- Supervised team of employees, providing guidance and support for their professional development
- Managed daily operations of store to ensure efficiency and productivity
Front Desk Receptionist
Planet Fitness
09.2018 - 03.2019
- Greeted, assisted and directed visitors with professional attitude
- Remained calm, resourceful, and proactive while resolving complex issues
- Kept front of house clean and orderly
- Served as first point of contact for new visitors
- Delivered reliable customer service to guests upon arrival
- Verified guest payment and contact information
- Collected payments for services and updated accounts to reflect new balances
- Answered incoming calls, directed them to appropriate personnel, and took messages
Education
2 years in CSN - business
CSN
Las Vegas, NVCollege and Career Ready Diploma -
Cimarron Memorial High School
Las Vegas, Nevada06.2019
Skills
- Operations Management
- Workflow Coordination
- Business Development
- Organizational skills
- Problem solving
- Staff development
- Staff Management
Middle Initial
S
Accomplishments
Fitness Consultant of the year in 2023 for EOS Fitness averaging the highest sales in the region.
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
General Manager
EOS Fitness
04.2024 - Current
Assistant General Manager
Eos Fitness
07.2023 - 04.2024
Fitness Consultant
Eos Fitness
07.2022 - 07.2023
Assistant Manager
Planet Fitness
05.2019 - 03.2022
Front Desk Receptionist
Planet Fitness
09.2018 - 03.2019
2 years in CSN - business
CSN
College and Career Ready Diploma -
Cimarron Memorial High School