Yavier Lisander Rolón Rodríguez
Toa Baja,Puerto Rico
Summary
Motivated individual with over 9 years of customer service experience. Demonstrates a strong work ethic and adaptability in fast-paced environments. Proven ability to work independently and quickly acquire new skills. Exceptional interpersonal skills, enhance team collaboration, and customer satisfaction.
Overview
9
9
years of professional experience
Work History
SERVICE ADVISOR
AUTOCENTRO TOYOTA
San Juan, Puerto Rico
01.2023 - 01.2025
- Greet customers, and discuss their vehicle issues, maintenance, or any needs.
- Explain recommended services and repairs in plain, understandable terms.
- Provide cost estimates and timelines.
- Vehicle intake and documentation.
- Perform a walk-around with the customer, inspecting the vehicle for damage or issues.
- Ensure accurate documentation of service history and current issues.
- Communication Between Techs and Customers.
- Keep customers updated on the status of their vehicle, and any additional work needed.
- Upselling and Recommendations.
- Suggest additional maintenance or repairs based on mileage, manufacturer recommendations, or technician findings.
- Educate the customer on the importance of certain services to improve safety, or longevity.
- Ensure the service is completed in a timely manner.
- Ensure customer satisfaction post-service, sometimes with follow-up calls or surveys.
- Help handle warranty claims, or manufacturer recalls.
Customer Care Professional
Bella Group
Bayamon , Puerto Rico
01.2022 - 01.2023
- Assisted customers with inquiries and provided accurate product information.
- Resolved customer complaints through effective communication and problem-solving skills.
- Managed order processing and ensured timely delivery of customer requests.
- Collaborated with team members to improve service quality and efficiency.
- Educated customers on product features and benefits to enhance their experience.
- Responded to customer inquiries via phone, email and chat.
Call Center
Link Activ Mobile USA
01.2019 - 01.2022
- Company Overview: Call Center Tele Sales.
- Increase sales.
- Optimize resources.
- Retain customers.
- Analyzed customer feedback data regularly in order to identify areas of improvement within the call center environment.
- Provided training and orientation sessions for new employees on the call center's systems and procedures.
- Identified needs of customers promptly and efficiently.
Kitchen
Chili’s Restaurant
01.2016 - 01.2019
- Prepared ingredients and meals according to standardized recipes.
- Maintained cleanliness and organization of kitchen equipment and workstations.
- Assisted in food plating and presentation for customer service.
- Collaborated with team members to ensure timely meal preparation.
- Communicated effectively with front-of-house staff regarding orders and special requests.
- Trained new kitchen staff on food preparation techniques and equipment use.
- Developed and implemented kitchen policies, procedures and quality standards.
Education
High School Diploma -
Dr. Pedro Albizu Campo
Toa Baja, PR05-2016
Skills
- Strong communication and people skills
- Basic automotive knowledge
- Organizational and time management abilities
- Computer skills
- Customer resolution, focus, and mindset
- MS Office proficient
- Able to work under pressure
- Ability to easily adapt to changes
- Leadership
- Ability to motivate others
- Delegation
- Multi-task skills
- Sales experience
- Organization
- Verbal and written communication
- Problem solving
- Teamwork
- Active listening
- Time management
Availability
Permanent, Temporary, Term, Full-Time, Part-Time, Shift Work
References
References available upon request.
Timeline
SERVICE ADVISOR
AUTOCENTRO TOYOTA
01.2023 - 01.2025
Customer Care Professional
Bella Group
01.2022 - 01.2023
Call Center
Link Activ Mobile USA
01.2019 - 01.2022
Kitchen
Chili’s Restaurant
01.2016 - 01.2019
High School Diploma -
Dr. Pedro Albizu Campo