Yavonna Lehmann
Guatay,CA
Summary
Dependable [Job Title] successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
2
2
years of professional experience
Work History
Sales/Server
Fogo De Chao
06.2023 - 12.2023
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Bartender/Server
Mary Janes Diner- Hardrock Hotel
07.2022 - 04.2023
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
Server- Rank and File
Sycuan Casino And Resort
11.2021 - 06.2022
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Education
High School Diploma -
Pine Valley Academy
Pine Valley, CA03.2011
Skills
- Food Delivery
- Supply Restocking
- Food Running
- Daily Specials Memorization
- Safe Food Handling
- Guest Engagement
- Sales Techniques
- High-Volume Dining
Longboarding
I really enjoy Longboarding because it provides a sense of freedom and peace of mind. With the wind blowing through my hair, calming music through my ear buds, I couldn't ask for much more.
Timeline
Sales/Server
Fogo De Chao
06.2023 - 12.2023
Bartender/Server
Mary Janes Diner- Hardrock Hotel
07.2022 - 04.2023
Server- Rank and File
Sycuan Casino And Resort
11.2021 - 06.2022
High School Diploma -
Pine Valley Academy
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