Yaw Akligoh
Canal Winchester,OH
Summary
Operations Manager focused on successful team building, cost-cutting and operational improvements. Accomplished 2 warehouse relocation within 2 years with minimal impact to the business.
Determined to cut costs without impacting quality of products and services. Directly contributed to company's long term success by deploying creative methods to drive operational strategy and culture leading to growth and increased efficiency
Successful in developing and executing innovative strategies that add value and cut cost.
Overview
7
7
years of professional experience
Work History
Ops Manager II
DHL Supply Chain
11.2022 - Current
- Managed smooth transition from pick to light pick process to Locus Bot pick with continuous achievements of KPI order accuracy.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Trained and guided team members to maintain high productivity and performance metrics by 20%.
Operations Supervisor
DHL Supply Chain
11.2018 - 11.2022
- Assisted during peak season at Aritzia and ensured all orders met KPI expectations, including best in class on time shipping standards 99% YTD.
- Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
- Motivated and trained employees to maximize team productivity through 4 peak seasons where volume spiked 400% of steady state.
Operations Supervisor
DHL Supply Chain
08.2016 - 11.2022
- Assisted Nurium, Gymboree and Walmart fulfillment accounts meet KPIs, grow culture and execute strategy while delivering steady growth.
- Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
- Motivated and trained employees maximize team productivity to maintained 4% turnover rate.
Education
Master In Public Administration - Public Administration
Ohio University
Athens, OH03.2011
Bachelor Of Arts - Sociology
University of Legon
Ghana08.2007
Skills
- Team building - Maintained high turnover rate caused by team interaction, cross training and building strong culture with emphasis on associate growth and development
- Task Prioritization - Planned and implemented processes and programs along with labor planning and data analysis
- Self-Directed - Assisted transition at Wella by developing supervisors in both pick and pack which enabled them to problem solve and complete task more efficiently
- Customer Interaction - Operated under very strict SLAs and customer expectations
Timeline
Ops Manager II
DHL Supply Chain
11.2022 - Current
Operations Supervisor
DHL Supply Chain
11.2018 - 11.2022
Operations Supervisor
DHL Supply Chain
08.2016 - 11.2022
Master In Public Administration - Public Administration
Ohio University
Bachelor Of Arts - Sociology
University of Legon
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