YAZAN FAWAJHERJI

•Welcomed customers, offered assistance and answered questions by.

•providing rates, terms and conditions of rental.

•Updated and maintained rental agreement files and documents.

•Answered telephones to assist customers and resolve issues.

•Explained policies and reviewed documentation to obtain signatures.

•Advised on options and used upselling techniques to promote optional extras to customers according to specific needs.

•Coordinated shuttle services by communicating with drivers.

•Processed exchange requests in computer system.

Delivered positive reinforcement and constructive criticism for employee work efforts.

• Established and enforced clear safety policies to protect workers from injury.

• Lease Contracts/ Renewals, Unit Tours, Month Rent Payments, Tenant Screenings, Unit Walks (Move-ins/ Move-outs), Notices, Evictions, Online/ Outreach Advertising, Applicant Follow-ups ( Emails and Phone Calls), Monthly Market Surveys

• Customer Service to ensure customer satisfaction, Check customers in and out, Take Payment, Sign Rental Contracts, Complete Insurance Sign Ups, Daily Email Response, Customer Follow-ups, End Of Day Duties (File and organize paperwork, close current accounts, check emails, etc)