Yazmin Castillo
Newark,NJ
Summary
Experienced with leading customer service teams to ensure top-notch customer satisfaction. Utilizes strategic planning and process improvements to boost efficiency. Track record of developing team capabilities and resolving customer issues effectively.
Overview
5
5
years of professional experience
Work History
Customer Service Manager
ShopRite
Watchung, NJ
01.2022 - Current
- Led customer service team in resolving complex inquiries and complaints, enhancing overall customer satisfaction.
- Developed training programs for new staff, improving onboarding efficiency and service quality.
- Implemented system for tracking customer feedback, driving continuous improvement initiatives within the department.
- Collaborated with cross-functional teams to streamline processes, reducing response times for customer issues.
- Managed scheduling and staffing to ensure optimal coverage during peak hours, maintaining service levels.
Teacher's Assistant
BUF Preschool
Plainfield, NJ
03.2022 - 01.2026
- Facilitated engaging learning activities to support children's cognitive and social development.
- Assisted lead teachers in implementing lesson plans and classroom management strategies.
- Monitored student progress, providing feedback to educators for tailored instructional adjustments.
- Organized and maintained educational materials, ensuring accessibility for staff and students.
- Led small group sessions, fostering interactive learning experiences among diverse student populations.
School Bus Driver
Mar-Can Transportation
Mt Vernon, NY
03.2021 - 03.2022
- Operated school bus safely, ensuring timely transportation for students.
- Conducted pre-trip inspections to maintain vehicle safety and compliance.
- Assisted students in boarding and disembarking, promoting a secure environment.
- Communicated effectively with school staff regarding route changes and student needs.
- Completed required documentation for daily routes and incidents accurately.
- Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
Education
High School Diploma -
Colegio Las Mercedes
Bani, Rep. Dom.Accountant -
Universida O&M
Dominican RepublicSkills
- Customer service
- Problem-solving
- Customer relations
- Time management
- Decision-making
- Excellent time management skills
- Exceptional interpersonal communication
- Team building and leadership
- Customer focused
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Teacher's Assistant
BUF Preschool
03.2022 - 01.2026
Customer Service Manager
ShopRite
01.2022 - Current
School Bus Driver
Mar-Can Transportation
03.2021 - 03.2022
High School Diploma -
Colegio Las Mercedes
Accountant -
Universida O&M