Yazmin Contreras
Aurora,IL
Summary
Dynamic Service Manager with a proven track record at Chipotle, excelling in team leadership and customer service management. Successfully implemented inventory control measures, reducing waste by 20%, while fostering a positive work environment through effective employee training. Committed to quality control and maintaining high standards of safety and service excellence.
Overview
2
2
years of professional experience
Work History
Service Manager
Chipotle
05.2023 - Current
- Trained and mentored staff on company policies and operational procedures.
- Implemented inventory control measures to reduce waste and improve efficiency.
- Developed staff schedules to optimize labor costs while maintaining service standards.
- Oversaw daily operations to ensure exceptional customer service and food quality.
- Resolved customer complaints promptly, enhancing overall guest satisfaction.
- Analyzed sales trends to adjust menu offerings for increased profitability.
- Ensured compliance with health and safety regulations through regular inspections.
- Resolved customer complaints in professional and timely manner.
- Analyzed service reports to identify areas of improvement.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
Education
East Aurora High School
Aurora, IL06.2024
Skills
- Positive attitude
- Team leadership
- Multitasking and organization
- Problem-solving
- Customer service
- Reliable and responsible
- Employee training and development
- Customer service management
- Trustworthy and honest
- Workplace safety
- Crew leadership
- Quality control
- Interpersonal relationships
Languages
English
Native or Bilingual
Timeline
Service Manager
Chipotle
05.2023 - Current
East Aurora High School