Yazmin Martinez
Fredericksburg,TX
Summary
Proven waitress at Woerner Cafe and Catering as well as the Auslander, adept in high-volume dining and customer service, showcasing strong multitasking and team collaboration. Increased walk-in business through enthusiastic service and accurate menu recommendations. Fluent in two languages (Spanish and English), ensuring guest satisfaction and efficient order accuracy. Achieved notable customer referral growth by prioritizing service excellence and teamwork.
Overview
3
3
years of professional experience
Work History
Waitress
Woerner Cafe and Catering
04.2024 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
Waitress
The Auslander
02.2022 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Used cash registers and credit card machines to cash out customers.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Kept server areas clean and stocked to increase efficiency while working tables.
Education
High School Diploma - Finances
Texas Online Preparatory High School
Huntsville, TX05.2021
Skills
- Bilingual
- Customer Service
- Strong multitasking
- Greeting guests
- Team Collaboration
- Safe Food Handling
- Menu Recommendations
- Service prioritization
- Food Running
- Memory retention
- Order Accuracy
- Accurate money handling
- High-volume dining
- Table Bussing
- Team Player
Languages
Spanish
Native or Bilingual
Timeline
Waitress
Woerner Cafe and Catering
04.2024 - Current
Waitress
The Auslander
02.2022 - Current
High School Diploma - Finances
Texas Online Preparatory High School
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