Yazmin Vazquez Hennen
Turtle Lake,WI
Summary
Sales and account management professional with experience leading merchandisers, managing territory accounts, and building strong customer relationships. Brings hands-on leadership in training, scheduling, order coordination, and market execution to support sales growth and reliable service.
Overview
15
15
years of professional experience
Work History
Sales Representative
Webb & Gerritsen
Brooklyn Park, Minnesota
09.2024 - 10.2026
- Generated new sales leads through cold calling and networking, contributing to pipeline growth.
- Built client relationships for Webb & Gerritsen through calls, meetings, and follow-up emails.
- Presented product options and service details to match customer needs.
- Managed territory accounts and maintained regular contact with clients.
- Responded to inquiries and explained pricing, terms, and availability.
- Coordinated with internal teams to process orders and resolve issues.
- Increased sales by organizing product displays and maintaining well-stocked, neatly presented inventory.
- Reviewed inventory levels to ensure timely replenishment and effective stock control.
- Implemented first-in, first-out inventory practices to minimize waste and ensure freshness. using first-in, first-out stock control practices.
Area Sales Manager
Hint Water
Brooklyn Park, MN
09.2023 - 09.2024
- Managed a team of merchandisers in my market to ensure sales goals are met or exceeded.
- Provide guidance to merchandisers on which stores to focus on and how to maximize sales in the market.
- Build and maintain high-level relationships with high valued retail customers.
- Direct hiring, staffing, training and performance evaluations.
- Ensure team is appropriately using tools available to them.
- Met deadlines while maintaining high-quality deliverables.
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
- Supported merchandising efforts for Hint Water in competitive beverage sets.
Sales Merchandiser
Hint Water
Brooklyn Park, MN
06.2023 - 09.2023
- Merchandised Hint Water displays across grocery and convenience accounts.
- Stocked Hint Water shelves, coolers, and endcaps with fresh product.
- Replaced out-of-stock items and maintained planogram compliance.
- Set promotional signage for Hint Water seasonal and retail programs.
- Developed strong customer relationships to ensure repeat business.
- Managed inventory levels across multiple stores ensuring appropriate stock levels at all times.
- Provided clerks with prices, mark-ups and mark-downs, manufacturer numbers, season codes, and style numbers.
- Built strong store relationships with managers and department leads.
Health Market Department Manager
Hy-Vee
Cottage Grove, MN
01.2022 - 06.2023
- Implemented revenue strategies through statistical analysis.
- Created weekly schedules based on predicted staffing needs, budgets and employee requests.
- Evaluated the performance of department staff and provided feedback and guidance to ensure maximum productivity.
- Trained and supervised associates on customer service excellence and a strong company culture.
- Maintained knowledge of product ranges and services to improve customer experience.
- Created and maintained effective working relationships with vendors to ensure timely delivery of products and services.
- Oversaw personnel to maintain adequate staffing and minimize overtime.
- Adhered to store merchandising standards in support of appropriate inventory levels and backroom organization.
- Maintained accurate inventory records, ensuring all products were accounted for at all times.
- Resolved conflicts and disciplinary issues within the department.
- Administered bookkeeping functions to generate invoices and handle accounts payable and receivable.
- Committed to delivering excellent customer service while working in a fast-paced environment.
- Assisted customers with inquiries related to products and services offered in the department.
Service Manager
Hy-Vee
Cottage Grove, MN
06.2021 - 01.2022
- Provided efficient and friendly customer service, and ensured that customer's needs are met.
- Supervised and coordinated the activities of employees at all job levels.
- Performed as a leader and role model and maintained positive employee relations.
- Planned, prepared, and adjusted work schedules and assigned employees to specific duties and followed up to ensure duties are properly completed in a timely manner.
- Trained staff on safety procedures, ensuring compliance to promote a safe work environment and properly document customer accidents.
- Maintained a positive attitude; created an atmosphere of friendliness and fun through flexibility and teamwork.
- Answered the telephone promptly and provided friendly, helpful service to customers who call.
- Always greeted customers in a friendly manner, whether the encounter took place in the employee's designated department or elsewhere in the store.
- Recorded customer suggestions and promptly communicated them to management.
- Determined location of ad and promotional displays, ensured product quality and quantities to meet customer and store demands and profitability.
- Operated cash registers efficiently, ensuring accurate transactions.
Assistant Store Manager/Clothing/Sales/Pawnbroker
Pawn America
Fridley, MN
06.2013 - 05.2021
- Demonstrated ability to manage and motivate staff to achieve sales targets.
- Resolved customer complaints promptly, improving customer satisfaction and retention.
- Taught loss prevention practices and policies to minimize shrinkage.
- Assisted in the recruiting process, hiring and retaining top talent.
- Created work schedules to maintain top-quality customer service and lower labor costs.
- Led cross-functional projects that improved operational efficiency.
- Facilitated open communication between departments, enhancing collaboration and teamwork.
- Directed and coordinated activities of businesses or departments concerned with production, pricing, sales, or distribution of products.
- Coordinated financial activities to effectively fund operations and support investment initiatives.
- Built employee knowledge with training and mentoring.
Cashier/Crew Trainer/Manager in Training
McDonalds
South Saint Paul, MN
02.2012 - 06.2013
- Resolved and de-escalated issues to address customer concerns.
- Handled customer complaints and inquiries in a courteous and efficient manner.
- Delivered customer service by greeting customers and answering any store inquiries.
- Demonstrated excellent customer service skills while interacting with customers in a friendly manner.
- Processed cash, check, and credit cards for customer purchases.
- Performed opening and closing duties such as counting money, balancing registers and reconciling discrepancies.
- Checked drawer totals, reconciled discrepancies, and prepared bank deposits.
- Followed safety standards for handling hazardous materials such as chemicals or cleaning products.
Education
High School Diploma -
South Saint Paul High School
South Saint Paul06-2014
Skills
- Direct Sales
- Sales strategy development
- Client Retention
- Customer Service
- Attention to detail
- Time Management
- Multitasking
- Teamwork and Collaboration
- Effective communication
- Professional Demeanor
- Bilingual
LANGUAGES
Spanish Fluent, English Fluent
Timeline
Sales Representative
Webb & Gerritsen
09.2024 - 10.2026
Area Sales Manager
Hint Water
09.2023 - 09.2024
Sales Merchandiser
Hint Water
06.2023 - 09.2023
Health Market Department Manager
Hy-Vee
01.2022 - 06.2023
Service Manager
Hy-Vee
06.2021 - 01.2022
Assistant Store Manager/Clothing/Sales/Pawnbroker
Pawn America
06.2013 - 05.2021
Cashier/Crew Trainer/Manager in Training
McDonalds
02.2012 - 06.2013
High School Diploma -
South Saint Paul High School