Yazmin Villalobos
Norwalk,CA
Summary
Compassionate and detail-oriented healthcare professional with over 20 years of experience in medical office and patient care environments. Currently pursuing LVN training and certified as a Nursing Assistant (CNA), with a strong foundation in patient coordination, clinical support, and interdisciplinary communication. Proven ability to deliver high-quality patient-centered care, manage complex scheduling across multiple specialties, and support clinical team in fast-paced settings. Bilingual in English and Spanish, with excellent communication, organizational, and problem-solving skills. Committed to promoting patient safety, comfort, and positive healthcare outcomes.
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
Verifications Supervisor
Vital Imaging
- Managed a department of 6 employees
- Improved the efficiency of the department
- ICD-10, CPT codes
- Managed a busy department in charge of Verification for Workers Compensation Insurances, PPOs (out of network) Medical and Medicare
- Verifications of private insurance (out of network)
- Contacted patients and private insurances for unpaid claims performing friendly follow-ups to ensure proper payments were made according to contracts
- Maintained a strong relationship with other departments within the corporation
- Prepared PowerPoint presentations for monthly meetings
- Prepared reports using Excel for daily productivity
Patient Liaison III
Keck Medicine of USC
Los Angeles, CA
11.2023 - Current
- Schedule appointments for the Otolaryngology department and different specialties such as Otology, Rhinology, Laryngology, head and neck, Sleep Apnea and Audiology Services
- Service the Radiology, Internal Medicine, Cardiology, Urology and Allergy and Immunology Scheduling Department
Patient Liaison II
Keck Medicine of USC
Alhambra, CA
07.2021 - 11.2023
- Maintains warm, courteous and professional behavior in accordance with the customer service standards while interacting with contacts, both internal and external
- Answers, screens and directs incoming and outgoing telephone calls, and electronic messages. Transfers telephone calls to the appropriate department or medical personnel.
Patient Liaison II
Kelley Service
Los Angeles, CA
07.2021 - 11.2021
- Schedule appointments for the otolaryngology department and different specialties such as Otology, Rhinology, Laryngology, head and neck, Sleep Apnea and Audiology Services.
Front Desk Coordinator
Source Healthcare
Santa Monica, CA
08.2020 - 07.2021
- Check in patients
- Verify Insurance
- Scan previous Imaging and medical records
- Assist new patients with paperwork
- Schedule follow up appointments and procedures such as Epidural injections, follow ups and new clients.
- Maintain front desk and reception area always clean and organized
Scheduling Coordinator
Parra & Associates
Huntington Beach, CA
03.2013 - 03.2020
- Schedule medical appointments and surgeries for different specialties (Podiatry, Gastroenterology, Pain Management and Orthopedic)
- Give patients procedure preps for surgery and diagnostic exams
- Obtained authorization for required medications
- Schedule peer to peer reviews for doctors
- Schedule different types of diagnostic such as, X-Rays, Ultrasounds, CT, CT Angiograms, MRE, MRI, MRCP, EMG/NCV
- Schedule Physical and Occupational Therapy.
- Volunteered with night scheduling when needed in order to decrease no-shows.
- Obtained authorizations for diagnostic procedures (In and out of network)
- Collected payments from patients
- Answered multiple phone lines, transferred calls to corresponding parties
- Excellent Customer/Patient care
- Maintained strong relationships with vendors
- Setting up the office to welcome patients and closing the office at the end of the day
Territory Manager
Vital Imaging
Bellflower, CA
01.2010 - 01.2016
- Managed a group of 20 employees
- Overseeing the quality of the patient care
- Achieving our monthly goal of scheduling 10,000 MRIs
- Payroll
- Corporate level monthly meetings and presentations
- Trained new staff
- Created and managed work schedules for staff
- Trained staff on how to verify and authorize insurances (in and out of network, Medical and Medicare)
- Oversaw marketing efforts associated with business development
- Developed marketing strategies
- Maintained awareness and knowledge of industry trends and direction
- Developed and managed the department's budget
- Check Helium levels on daily basis
- Work closely with MRI technicians for maintenance scheduling
Scheduling Department Manager
Vital Imaging
09.2010 - 10.2011
- Submit MRI authorizations for Tricare patients
- ICD-10, CPT codes
- Schedule maintenance for MRI machine
- Payroll
- Prepared PowerPoint presentations for monthly meetings
- Prepared reports using Excel for daily productivity
Head Scheduler
Parra & Associates
Huntington Beach, CA
01.2008 - 01.2010
- Answer phones
- Schedule medical appointments and surgeries for different specialties such as Podiatry, Gastroenterology Pain Management, Orthopedic
- Give patients procedure preps for surgery
- Schedule different types of studies such as, X-Rays, Ultrasounds, MRI'S, MRCP, EMG/NCV
- Physical Therapy and Occupational Therapy.
- Volunteered with night scheduling when needed in order to decrease no-shows.
- Obtaining authorizations for diagnostic procedures (In and out of network)
Scheduler
Advanced Radiology
Beverly Hills, CA
01.2006 - 01.2010
- Schedule different types of studies such as, X-Rays, Ultrasounds, MRI'S etc.
- Give patients preps for certain studies.
- Reschedule no-show patients and notify doctors office.
Interpreter (Spanish)
E&M Interpreting
Los Angeles, CA
01.2004 - 01.2006
- Interpret for therapist, doctors, and staff.
- Work independently and maintain record of daily services.
- Develop good client relationships for continuing service.
Secretary
Law Offices of Joseph Mijares
Pasadena, CA
01.2003 - 01.2004
- Answer phones, mail correspondence, and clerical work.
- Contact adjusters and schedule meetings for clients.
- Daily customer service activities both on the phone and at the office.
Education
LVN - Nursing School
Medical Allied Career Center
Santa Fe Springs, CA03-2026
Diploma - undefined
Roosevelt High School
01-2002
Skills
- Translation (10 years)
- Interpretation (10 years)
- EMR Systems (10 years)
- Pain Management (10 years)
- Multi-line Phone Systems
- Business Development
- Management Experience
- Ability to execute in fast changing situations; computer literate, well versed in Excel, Word, Mac, Outlook, PowerPoint and various surgical and calendaring software Internet savvy, comfortable managing multiple tasks Organized and resourceful with strong interpersonal and polished presentation skills; a track record of exceeding goals and objectives Committed and motivated coordination supervising with near 10 years of experience Exceptional customer-relation and communication skills Bilingual with strong old fashion work ethic a professional demeanor and great initiative
- Enjoy reading, arts and crafts, and physical development
- Medical Scheduling
- Anatomy Knowledge
- ICD-10 (10 years)
- Medical Records
- Nursing
- Patient Care
- Insurance Verification
- CPT Coding (10 years)
- Medical Terminology
- Workers' Compensation (10 years)
- ICD-9
- Medical Office Experience
Certification
Certified Nurse Assistant (CNA)
Basic Life Support (BLS)
Timeline
Patient Liaison III
Keck Medicine of USC
11.2023 - Current
Patient Liaison II
Keck Medicine of USC
07.2021 - 11.2023
Patient Liaison II
Kelley Service
07.2021 - 11.2021
Front Desk Coordinator
Source Healthcare
08.2020 - 07.2021
Scheduling Coordinator
Parra & Associates
03.2013 - 03.2020
Scheduling Department Manager
Vital Imaging
09.2010 - 10.2011
Territory Manager
Vital Imaging
01.2010 - 01.2016
Head Scheduler
Parra & Associates
01.2008 - 01.2010
Scheduler
Advanced Radiology
01.2006 - 01.2010
Interpreter (Spanish)
E&M Interpreting
01.2004 - 01.2006
Secretary
Law Offices of Joseph Mijares
01.2003 - 01.2004
Diploma - undefined
Roosevelt High School
Verifications Supervisor
Vital Imaging
LVN - Nursing School
Medical Allied Career Center