Yazmine MacNeal
Summary
Dedicated Personal Injury professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Personal Injury Case Manager
Mountain View Pain Center
04.2023 - Current
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Achieved successful case resolutions by closely managing and organizing client files.
- Ensured thorough documentation, resulting in an organized and streamlined process for each case.
- Built strong relationships with clients to provide empathetic support during their recovery journey.
- Coordinated efforts with insurance adjusters, contributing to faster settlements for clients.
- Managed a high volume of cases simultaneously, ensuring each received proper attention and care.
- Conducted intake interviews with new clients, gathering critical information to build a solid foundation for their case.
- Monitored medical treatment progress, maintaining open lines of communication with healthcare providers involved in the client''s care plan.
- Prioritized time-sensitive tasks to ensure deadlines were met consistently, leading to positive client outcomes.
- Served as a liaison between clients, attorneys, insurance companies, and other parties involved in personal injury cases – enhancing overall efficiency within the practice.
Student Mentor
Leaps And Bounds
06.2021 - Current
Intake Coordinator
Optimal Home Health Care
03.2022 - 02.2023
- Streamlined the intake process by implementing efficient data collection and organization methods.
- Enhanced patient satisfaction with timely and accurate information during the intake process.
- Coordinated interdisciplinary communication for smoother transitions between care providers.
- Ensured regulatory compliance by maintaining up-to-date records and documentation.
- Reduced errors in patient data entry with thorough verification processes and attention to detail.
- Improved efficiency within the department by prioritizing tasks and managing time effectively.
- Trained new staff members on intake procedures, contributing to a well-prepared team.
- Maintained strict confidentiality of patient information, adhering to HIPAA guidelines and company policies.
- Provided excellent customer service to patients, family members, and healthcare providers during the intake process.
- Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
Intake Specialist
Children's Hospital Colorado Anschutz Medical Campus, Aurora
11.2020 - 05.2021
- Enhanced client experience by conducting thorough intake assessments and accurately identifying their needs.
- Streamlined the intake process by developing and implementing efficient data collection methods for improved service delivery.
- Increased customer satisfaction with timely follow-ups, ensuring all necessary documentation was collected and processed promptly.
- Assisted clients with complex situations by providing clear guidance on the intake process and available services, resulting in increased understanding and engagement.
- Ensured client confidentiality by adhering to strict privacy policies when handling sensitive information during the intake process.
- Educated clients about available resources within the organization, empowering them to make informed decisions regarding their care options.
- Facilitated smooth transitions between different departments by effectively communicating relevant client information at each stage of their journey within the organization.
- Assessed clients' needs and determined eligibility for intake services.
Education
Front Range Community College
Westminster, COHigh School Diploma -
Contemporary Learning Academy
Denver, CO05.2015
Skills
- Utilization review
- Patient support
- Records Management
- Regulatory Compliance
Certification
- CNA - Certified Nurse Assistant
Timeline
Personal Injury Case Manager
Mountain View Pain Center
04.2023 - Current
Intake Coordinator
Optimal Home Health Care
03.2022 - 02.2023
Student Mentor
Leaps And Bounds
06.2021 - Current
Intake Specialist
Children's Hospital Colorado Anschutz Medical Campus, Aurora
11.2020 - 05.2021
Front Range Community College
High School Diploma -
Contemporary Learning Academy
- CNA - Certified Nurse Assistant
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