Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
References
Timeline
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Yazmine Rodriguez

Palmdale,CA

Summary

Experienced and responsible customer service professional with a strong track record of delivering excellent support and fostering positive customer relationships. Skilled in handling inquiries, resolving issues, and ensuring customer satisfaction in fast-paced environments. Adept at communicating clearly, managing multiple tasks, and troubleshooting problems efficiently. Committed to upholding company values while providing high-quality service and taking ownership of responsibilities to contribute to team success.

Overview

11
11
years of professional experience

Work History

Customer Service Representative

Sams Club Distribution
Palmdale , CA
01.2023 - Current
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Supported sales team members to drive growth and development.
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.

Price Coordinator

99 Cents Only Stores Llc
Palmdale , CA
02.2019 - 12.2022
  • Created and maintained a database of current product costs and prices.
  • Developed strategies to maximize profits while maintaining customer loyalty.
  • Collaborated with suppliers to negotiate discounts, payment terms, and other cost savings measures.
  • Conducted margin analysis to identify opportunities for improved profitability.
  • Ensured compliance with applicable laws, regulations, and company policies related to pricing matters.
  • Reviewed customer feedback regarding pricing issues or concerns.
  • Provided guidance on best practices for setting prices that are competitive yet profitable.
  • Audited existing processes related to pricing operations to ensure accuracy.
  • Collaborated with purchasing analysts to expand and optimize future buys.
  • Implemented pricing systems, processes, and guidelines to attain sales goals.
  • Adjusted pricing across multiple sales channels to meet market conditions.

3RD Key

99 Cents Only Stores Llc
Palmdale, CA
08.2014 - 01.2019
  • Initiated and managed daily cashier operations, including opening and closing procedures.
  • Monitored cashiers to ensure accuracy of transactions, compliance with procedures, and customer service standards.
  • Developed training plans for new cashiers; provided on-the-job training and coaching to improve performance.
  • Resolved customer complaints promptly and professionally.
  • Analyzed sales data to identify trends in customer purchases and recommend changes to optimize store profitability.
  • Maintained accurate records of inventory levels, stock transfers, returns, exchanges, and other transactions.
  • Created weekly schedules for staff coverage based on peak business hours.
  • Identified opportunities for process improvement initiatives that would increase efficiency or reduce costs.
  • Participated in the development of annual budgets and long-term financial goals.
  • Ensured that all safety protocols were followed by team members while operating equipment.
  • Oversaw maintenance of store facilities including stocking shelves, cleaning floors.

Porter

Superior Grocers
Palmdale , CA
09.2013 - 12.2013
  • Greeted customers and provided assistance with their needs.
  • Cleaned and maintained the store, including dusting, mopping, sweeping, vacuuming, and restroom maintenance.
  • Loaded customer orders into vehicles for transport.
  • Maintained a safe work environment by adhering to all safety protocols.
  • Organized storage areas to maximize efficiency and promote a neat appearance.
  • Inspected equipment for proper functioning and reported any issues to management.
  • Provided excellent customer service by responding promptly to inquiries or complaints.
  • Ensured that all areas were kept clean and tidy at all times.

Education

High School Diploma -

Opportunities For Learning
Palmdale, CA
06-2013

Skills

  • Account updating
  • Complaint resolution
  • Scheduling
  • Product and service solutions
  • Store maintenance
  • Proofreading
  • Customer consulting
  • Hospitality and accommodation
  • Refunds processing
  • Call center experience
  • Executive management support
  • Key holder experience
  • Staff education and training
  • Tracking complaints
  • Follow-up skills
  • System implementation
  • Report creation
  • Senior leadership support
  • Sales expertise
  • Warehousing functions
  • Researching
  • Customer RMA management
  • Promotional support
  • Retail sales customer service
  • Typing proficiency
  • Positive and professional
  • Coordination
  • In-store support
  • High-energy attitude
  • Support case resolution

Accomplishments

  • Student of the Year 4 years in a row.
  • highest score in the school district on SAT.
  • managed two jobs and schooling when i was just 19.
  • maintained 4.0 GPA all throughout high school.

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

References

References available upon request.

Timeline

Customer Service Representative

Sams Club Distribution
01.2023 - Current

Price Coordinator

99 Cents Only Stores Llc
02.2019 - 12.2022

3RD Key

99 Cents Only Stores Llc
08.2014 - 01.2019

Porter

Superior Grocers
09.2013 - 12.2013

High School Diploma -

Opportunities For Learning

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Yazmine Rodriguez