Job Search Status
Open to workDesired start date: Flexible
Open To Work
Yazmine Vela
Phoenix,AZ
Work Preference
Summary
Dynamic Senior Service and Product Support Consultant at ADP, skilled in software troubleshooting and client relationship management. Achieved significant improvements in client satisfaction through tailored training and support. Proficient in SQL and project coordination, I excel at delivering innovative solutions that enhance operational efficiency and drive success.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Senior Service and Product Support Consultant/Account Executive
ADP
Tempe, AZ
07.2023 - Current
- Provide expert training and consultation on ADP/MasterTax functionality, ensuring clients are equipped with the necessary knowledge to maximize their software use.
- Delivered technical support to customers via phone, email, and ticketing system, addressing inquiries and resolving issues promptly.
- Troubleshot software issues for clients, ensuring seamless operations and quick resolution.
- Analyzed client needs to recommend appropriate ADP products and services.
- Collaborated with cross-functional teams to streamline service delivery processes and improve client satisfaction.
- Developed training resources and maintained databases, all while staying current on software updates and regulatory changes to enhance the training experience.
- Created comprehensive training manuals and resources for ongoing reference.
Strategic Human Resource Consultant
PREDICTIVEHR
Remote
09.2022 - 05.2023
- Provided strategic HR consulting, addressing complex inquiries and delivering solutions to optimize client HR and billing processes.
- Streamlined UKG Pro/Kronos implementation for HRIS and Payroll, leveraging SQL for data updates and Quality Assurance testing to ensure system accuracy and efficiency.
- Optimized UKG Pro/Kronos implementation for HRIS and Payroll, utilizing SQL for data updates and QA testing to enhance system precision and efficiency.
- Collaborated on cross-functional project timelines, ensuring coordination among Project Managers for successful client implementations.
- Supported project management efforts by facilitating communication and workflow among team members.
- Guided clients through benefits configuration and payroll processing for smooth transitions and readiness for system Go Live.
- Developed tailored reports, workflows, and solutions based on in-depth client needs analysis, enhancing operational effectiveness.
Treasury Specialist
UKG
Brooklyn, United States
02.2021 - 10.2022
- Managed multiple bank accounts to ensure accurate ACH/RW payments and timely reporting.
- Optimized bank account management for precise ACH/RW payments and reconciliations.
- Conducted thorough reconciliations to uphold financial integrity.
- Monitored fund disbursements, ensuring compliance with internal procedures and international accounting standards.
- Streamlined wire transfer processes to facilitate efficient fund movement across accounts.
- Implemented robust fund tracking systems to enhance financial integrity.
- Developed solutions for bank file transmission issues using Jira to improve operational flow.
- Analyzed complex spreadsheets to identify and mitigate high-risk financial scenarios.
Data and File Control Specialist II
UKG
Orange County, CA
01.2019 - 02.2021
- Leveraged SQL, Ultipro, MasterTax, and Excel for multi-state payroll reconciliation, enhancing data accuracy and streamlining financial processes.
- Conducted daily audits and client funding confirmations, implementing quality control measures to reduce errors in payroll processing.
- Spearheaded process improvements and developed job aids, enhancing cross-departmental knowledge sharing and operational efficiency.
- Led training initiatives for new hires, significantly reducing onboarding time and improving team productivity across multiple software applications.
- Partnered with stakeholders to resolve complex issues, facilitating seamless software updates and supporting high client satisfaction levels.
- Ensure consistent data entry, maintenance review of databases throughout multiple platforms.
Data Control Specialist I
UKG
07.2016 - 01.2019
- Processed payrolls for over 3,000 clients, ensuring timely fund collection via UKG software and MasterTax.
- Executed accurate daily data entry and payroll processing tasks.
- Conducted tax reconciliations to resolve discrepancies, ensuring compliance with regulations.
- Streamlined quarterly payroll reconciliations, swiftly addressing any discrepancies.
- Audited operations to enhance workflows and improve overall efficiency.
- Optimized processes through regular auditing, leading to increased operational effectiveness.
- Utilized SQL for data maintenance, gathering insights and performing analysis.
- Collaborated with cross-functional teams to ensure precise payroll tax processing.
Account Manager/ Veterinary Pharmaceuticals
Cardinal Health
Glendale, United States
08.2015 - 05.2016
- Achieved quota targets through strategic client communication, utilized pharmaceutical expertise to meet veterinary needs and enhance market presence.
- Cultivated strong client relationships, identified new business opportunities, and created tailored accounts for veterinary clinics, resulting in increased sales and improved client retention.
- Designed creative solutions for clinic-specific needs, improved product offerings, and boosted client satisfaction in veterinary pharmaceuticals.
Veterinary Technician
Arizona Humane Society
Phoenix, United States
10.2014 - 09.2015
- Managed high-volume spay/neuter clinic, assisting in over 45 daily surgeries.
- Coordinated monthly trap-and-release program, resulting in spaying/neutering of over 100 stray cats.
- Provided exceptional client care, de-escalating post-surgery concerns.
- Delivered comprehensive client education, enhancing pet owner understanding and satisfaction.
- Streamlined front desk operations and implemented an efficient EMR system for medical records.
- Executed accurate medical coding for veterinary invoices and estimates, ensuring compliance and financial clarity.
- Applied in-depth pharmacology and disease knowledge to enhance clinic operations.
Veterinary Technician
AMEC Midcity Animal Housepital
01.2011 - 11.2014
- Partnered with veterinarians to deliver comprehensive care for dogs and cats, specializing in anesthesia and dentistry.
- Educated clients on animal wellness to promote better pet health outcomes.
- Trained new technicians to enhance team capability and service delivery.
- Spearheaded EMR implementation, data maintenance, restructuring the record-keeping processes.
- Oversaw practice upkeep, ensuring accurate inventory control and timely invoicing.
- Managed HR functions, including payroll and recruitment, ensuring smooth operations.
Education
Certificate - Data Analytics Certificate
Coursera
05.2023
Associate of Science - Veterinary Medicine
Anthem College
Phoenix, AZ05.2014
Some College (No Degree) - Business Communication
Long Beach City College
Long Beach, CASkills
- Client management
- Client support
- Project management
- Project coordination
- Software troubleshooting
- Data reconciliation
- SQL maintenance
- Technical writing
- Documentation
- Records management
- Training development
- Payroll processing
- Multilingual skills
Websites
Certification
- Foundations: Data, Data, Everywhere
- Ask Questions to Make Data-Driven Decisions
- Prepare Data for Exploration
Personal Information
Title: Senior Service and Product Support Consultant
Languages
Spanish
Native/ Bilingual
Timeline
Senior Service and Product Support Consultant/Account Executive
ADP
07.2023 - Current
Strategic Human Resource Consultant
PREDICTIVEHR
09.2022 - 05.2023
Treasury Specialist
UKG
02.2021 - 10.2022
Data and File Control Specialist II
UKG
01.2019 - 02.2021
Data Control Specialist I
UKG
07.2016 - 01.2019
Account Manager/ Veterinary Pharmaceuticals
Cardinal Health
08.2015 - 05.2016
Veterinary Technician
Arizona Humane Society
10.2014 - 09.2015
Veterinary Technician
AMEC Midcity Animal Housepital
01.2011 - 11.2014
Certificate - Data Analytics Certificate
Coursera
Associate of Science - Veterinary Medicine
Anthem College
Some College (No Degree) - Business Communication
Long Beach City College