Yorman Correa
Miami,FL
Summary
Experienced customer-oriented Rooms Controller with strong front desk management and communication skills. Proven ability to address guests' needs and deliver exceptional service. Methodical and organized with a track record of successful multitasking. With 14 years of hospitality experience, possessing a responsible approach to any situation or task. Consistently achieve objectives on time and with excellence, whether working independently or collaboratively.
Overview
2
2
years of professional experience
Work History
Rooms Controller
The Ritz Carlton, South Beach
03.2024 - Current
- Implemented appropriate booking strategies to verify reservation accuracy and provide service excellence.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Followed-up with guests to resolve requests or problems to complete satisfaction.
- Coordinated check-in and pre-registration procedures for arriving groups.
- Interim Front Desk Manager during new leadership transitional period
Learning Coach
The Ritz Carlton, South Beach
04.2023 - 03.2024
- Organized monthly meetings alongside leadership to motivate, teach, and ensuring company goals are met
- Trained Leaders and agents in OPERA systems, MARSHA, reservations, and brand standards
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Front desk agent
The Ritz Carlton, South Beach
01.2023 - 04.2023
- Welcomed and processed all guest check-ins by confirming reservations, assigning rooms, issuing room keys
- Executed all payment types such as room charges, cash, debit, or credit
- Executed departures including resolving late and disputed charges
- Anticipated guest’s needs while active listening to offer prompt and effective resolutions
- Streamlined communications with several departments to achieve guest satisfaction.
Education
High School Diploma -
Miami Senior High School
Skills
- Leadership
- Problem Solving
- Data Entry
- Organization
- Front Desk Management
- Attention to detail
- Staff Training and Development
- MS Office, OPERA, MARSHA
- Time Management
- Proactivity
- Reservations
- Motivation
Awards
- 02/2022, 5 Star Nominee - The Ritz Carlton, South Beach
- 04/2022, 5 Star Nominee - The Ritz Carlton, South Beach
- 07/2022, 5 Star Nominee - The Ritz Carlton, South Beach
- 01/2024, 5 Star Nominee- The Ritz Carlton, South Beach
- 01/2024, 5 Star Winner Q4- The Ritz Carlton, South Beach
- 04/2024, Inn-Key Awards Nomination
Timeline
Rooms Controller
The Ritz Carlton, South Beach
03.2024 - Current
Learning Coach
The Ritz Carlton, South Beach
04.2023 - 03.2024
Front desk agent
The Ritz Carlton, South Beach
01.2023 - 04.2023
High School Diploma -
Miami Senior High School
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