Possess of 26 years in Table Games Operations from Casino Dealer to Table Games Shift Manager positions and seeking a position of Casino Dealer or above.
Overview
26
26
years of professional experience
Work History
Table Games Floor Supervisor
Horseshoe Casino
11.2022 - Current
Collaborated with surveillance teams to identify potential threats or cheating incidents before they escalated into larger issues.
Optimized scheduling processes to ensure adequate coverage during peak hours without sacrificing employee satisfaction or work-life balance.
Ensured compliance with state gaming regulations through vigilant observation of table games and staff performance.
Streamlined dealer rotation schedules for greater efficiency and improved team morale.
Casino Dealer
LAUBERGE OF LAKE CHARLES
10.2021 - 11.2022
- Deal all the games properly by the procedure and customer service to every guest (Excellent customer services, relations and communication skills).
Dual Rate Floor Supervisor
GOLDEN NUGGET OF LAKE CHARLES
03.2015 - 08.2021
- Deal all the games properly by the procedure and customer service to every guest (Excellent customer services, relations and communication skills).
- Oversees operations of assigned pit area.
- Reports all pertinent information directly to pit manager.
- Providing for safety and security , monitoring or implementing legal compliance matters.
- Rating customers such as buy in or cash out and played bet average, fill or credit.
- Daily evaluate all the dealers in the team, and to open or close the game.
Table Games Floor Supervisor
MOHEGAN SUN RESORT & CASINO
08.2010 - 02.2015
- Oversees operations of assigned pit area.
- Reports all pertinent information directly to pit manager.
- Providing for safety and security , monitoring or implementing legal compliance matters.
- Rating customers such as buy in or cash out and played bet average, fill or credit.
- Daily evaluate all the dealers in the team, and to open or close the game.
Pit Manager
VIEJAS CASINO
03.2007 - 06.2009
- Maintain good work relations through all channels of supervisors and all team members.
- Assures compliance with federal currency transaction reporting requirements (Title 31).
- Assigning all the dealers and supervisor in the pit area.
- Rolling from shift to shift.
- Shift report win/loss.
- Providing for safety and security, monitoring or implementing legal compliance matters.
- Signing in and out the timesheet for all the dealers and supervisor in the pit area.
- Tracking all the cards and dices in the pit area
Table Games Floor Supervisor
FOXWOODS RESORT CASINO
05.1999 - 02.2007
- Oversees operations of assigned pit area.
- Reports all pertinent information directly to pit manager.
- Providing for safety and security , monitoring or implementing legal compliance matters.
- Rating customers such as buy in or cash out and played bet average, fill or credit the Table rack (chips).
- Daily evaluate all the dealers in the team, and to open or close the game.
Casino Dealer:
- High stake dealer rank #9 (black and white tuxedo)
- Deal all the games properly by the procedure and customer service to every guest (Excellent customer services, relations and communication skills).
Education
A M P -
GREENVILLE TECH
Greenville, SC
01.1996
Black Jack, Baccarat, Roulette, Pai Gao Tiles, Pai Gao Poker, and all Novelties Games
FOXWOODS TRAINING SCHOOL
Ledyard, CT
01.2002
Skills
Exceptional leadership
Team management
Surveillance monitoring
Guest relations
LNGG
English, Vietnamese, Laotian, Thai
Work Type
Full Time
Timeline
Table Games Floor Supervisor
Horseshoe Casino
11.2022 - Current
Casino Dealer
LAUBERGE OF LAKE CHARLES
10.2021 - 11.2022
Dual Rate Floor Supervisor
GOLDEN NUGGET OF LAKE CHARLES
03.2015 - 08.2021
Table Games Floor Supervisor
MOHEGAN SUN RESORT & CASINO
08.2010 - 02.2015
Pit Manager
VIEJAS CASINO
03.2007 - 06.2009
Table Games Floor Supervisor
FOXWOODS RESORT CASINO
05.1999 - 02.2007
Black Jack, Baccarat, Roulette, Pai Gao Tiles, Pai Gao Poker, and all Novelties Games
Deputy Command Technician at Louisiana State Police - Emergency Services UnitDeputy Command Technician at Louisiana State Police - Emergency Services Unit