Yeabsira Gotta
Los Angeles,CA
Summary
Highly motivated Individual with over 8 years customer service and sales experience. Track record of driving increased revenue, improving buying experience, consistently recognized for sales performance and excellence in customer service. Currently seeking an opportunity to utilize experience in customer sales at your company.
Overview
7
7
years of professional experience
Work History
Department Manager
Zara
Los Angeles, CA
01.2023 - Current
- Lead and manage a team of 75 employees in the Department, ensuring that all tasks are completed efficiently and on time.
- Developed strategies to improve customer service and increase sales by 10% within 6 months.
- Coached and trained new staff members, providing guidance on department policies and procedures.
- Analyzed weekly reports to identify areas for improvement in operations, budgeting, and staffing levels.
Visual Merchandiser
Zara
Los Angeles, CA
08.2021 - 01.2023
- Analyzed sales rankings to promote correct merchandise and increased company sales weekly by 20%.
- Established and advertised 3 new ideas with department manager to improve product selection.
- Managed and designed displays to showcase company products in bold manner.
Head Cashier
Zara
Los Angeles, CA
09.2017 - 12.2018
- Trained and mentored 15 new cashiers with self-developed positive and encouraging techniques that improved performance by 25%
- Oversaw and performed store opening, closing and shift-change actions while keeping accurate shift-change logs.
- Processed monthly supply orders and weekly change order forms.
Education
High School Diploma -
Robert F. Kennedy Schools
06.2016
Some College (No Degree) - Communication, Theater Arts
Pasadena Community College
Skills
- Communication
- Customer Service
- Sales & Marketing
- Project Management
- Adaptability
- POS systems
- Product Expertise
- Software, technical: Microsoft 365, Google Suite
- Sales Reporting
- Performance Management
Languages
English
Native/ Bilingual
French
Full Professional
Timeline
Department Manager
Zara
01.2023 - Current
Visual Merchandiser
Zara
08.2021 - 01.2023
Head Cashier
Zara
09.2017 - 12.2018
High School Diploma -
Robert F. Kennedy Schools
Some College (No Degree) - Communication, Theater Arts
Pasadena Community College
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