Summary
Overview
Work History
Education
Skills
Timeline
Generic

Yeceniah Martinez

Jacksonville

Summary

Very detail-oriented worker whom excels in expeditious environments. Eager to learn and seek fresh opportunities. Exceptional communication and social skills.

Overview

3
3
years of professional experience

Work History

Fraud Escalation Unit

Citibank
02.2024 - Current
  • Demonstrates adaptability in handling diverse range of cases, applying critical thinking skills to determine appropriate course of action.
  • Performs complex fraud investigations with minimal supervision.
  • Supports the Internal Resolutions Team with proper research and escalations
  • Identify potential fraud by assessing the validity of similar experiences and evaluating options in unique cases
  • Handle level 2 complaint/escalation reports
  • Collaborates with team members to identify trends and recommend process improvements.

Fraud Specialist

Citibank
03.2022 - Current
  • Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
  • Analyzed large amounts of data to find patterns of fraud and anomalies.
  • Contacted customers directly to notify of fraudulent activity and minimize impacts.
  • Collaborated with team members to discuss fraud trends and brainstorm methods to combat this type of crime.

Barista

Starbucks
02.2021 - Current
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Maintained supply levels in counter and customer areas to meet typical demands.
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.

Education

Bachelor of Science - Health And Physical Fitness

Bethune-Cookman University
05.2021

High School Diploma -

Westside High School
06.2016

Skills

  • Proficient in Microsoft Word, Excel, and PowerPoint
  • Proficient in utilizing FDR, TMX, Actimize, and LexisNexis
  • Organization and attention to detail
  • Customer Service
  • Calm and professional under pressure
  • Written and verbal communication
  • Coaching
  • Adept and capable
  • Data Entry
  • Product and service knowledge

Timeline

Fraud Escalation Unit

Citibank
02.2024 - Current

Fraud Specialist

Citibank
03.2022 - Current

Barista

Starbucks
02.2021 - Current

Bachelor of Science - Health And Physical Fitness

Bethune-Cookman University

High School Diploma -

Westside High School
Yeceniah Martinez