Very detail-oriented worker whom excels in expeditious environments. Eager to learn and seek fresh opportunities. Exceptional communication and social skills.
Overview
3
3
years of professional experience
Work History
Fraud Escalation Unit
Citibank
02.2024 - Current
Demonstrates adaptability in handling diverse range of cases, applying critical thinking skills to determine appropriate course of action.
Performs complex fraud investigations with minimal supervision.
Supports the Internal Resolutions Team with proper research and escalations
Identify potential fraud by assessing the validity of similar experiences and evaluating options in unique cases
Handle level 2 complaint/escalation reports
Collaborates with team members to identify trends and recommend process improvements.
Fraud Specialist
Citibank
03.2022 - Current
Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
Analyzed large amounts of data to find patterns of fraud and anomalies.
Contacted customers directly to notify of fraudulent activity and minimize impacts.
Collaborated with team members to discuss fraud trends and brainstorm methods to combat this type of crime.
Barista
Starbucks
02.2021 - Current
Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
Maintained supply levels in counter and customer areas to meet typical demands.
Recommended products based on solid understanding of individual customer needs and preferences.
Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Education
Bachelor of Science - Health And Physical Fitness
Bethune-Cookman University
05.2021
High School Diploma -
Westside High School
06.2016
Skills
Proficient in Microsoft Word, Excel, and PowerPoint
Proficient in utilizing FDR, TMX, Actimize, and LexisNexis