YeChan Jeon
Pomona,CA
Summary
- Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers.
- Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Server
Osteria57
08.2022 - 07.2023
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Cultivated warm relationships with regular customers.
Server
Shabu Restaurant
05.2021 - 06.2022
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Server
Ryusenso
05.2020 - 12.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Food Expeditor
Mike And Anne's
03.2019 - 03.2020
- Assisted preparation of food plates, overseeing quality and appearance.
- Maintained speed of service for food orders while minimizing errors and complaints.
Education
Bachelor of Science - Hospitality Management
California Polytechnic State University, Pomona
Pomona, CA05.2024
Skills
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Hospitality service expertise
Certification
- CHIA Professional by Patrick Lee
(Certification in Hotel Industry Analytics)
- ServSafe Certification
Languages
Korean
Native or Bilingual
Timeline
Server
Osteria57
08.2022 - 07.2023
Server
Shabu Restaurant
05.2021 - 06.2022
Server
Ryusenso
05.2020 - 12.2020
Food Expeditor
Mike And Anne's
03.2019 - 03.2020
Bachelor of Science - Hospitality Management
California Polytechnic State University, Pomona
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