Yeddilene Dye
Sheppard AFB,US
Summary
Results-driven professional with experience in customer service, team collaboration, and fast-paced work environments. Skilled at problem-solving, training team members, managing daily operations, and delivering excellent customer experiences. Seeking to contribute strong leadership and organizational skills as an Assistant Manager.
Overview
1
1
Certification
14
14
years of professional experience
Work History
Certified Pharmacy Technician
Salfiti Inc.
10.2025 - Current
- Processed and filled prescriptions accurately while ensuring compliance with pharmacy regulations.
- Assisted pharmacists in patient consultations, providing medication information and usage instructions.
- Maintained inventory levels, managing stock to prevent shortages and overstock situations.
- Supported training for new staff on pharmacy software systems and best practices for medication handling.
- Assisted customers with over-the-counter product selection, providing knowledgeable recommendations.
- Precisely measured and combined ingredients to deliver scrupulous formulation on customer compound prescription orders.
Certified Pharmacy Technician
Sheppard AFB Medical Group
07.2024 - 09.2025
- Managed medication inventory, enhancing accuracy and reducing errors significantly.
- Collaborated with pharmacists to improve patient care and satisfaction.
- Implemented safety protocols, achieving improved compliance and patient safety.
- Resolved medication discrepancies, ensuring accuracy and safety.
- Streamlined dispensing processes, significantly reducing patient wait times.
- Demonstrated exceptional communication skills by making professional phone calls to physicians, customers, and insurance providers, resolving issues promptly and ensuring positive customer experiences.
- Conducted monthly clinical inspections to identify areas for improvement, leading to measurable enhancements in compliance and operational efficiency.
- Trained new pharmacy technicians and volunteers, promoting a culture of learning and teamwork to enhance service delivery.
- Maintained daily inventory for Pyxis systems, ensuring operational compliance and bolstering patient safety.
Certified Pharmacy Technician
Walmart, Inc
10.2020 - 05.2024
- Ensured compliance with company policies for ethical prescription dispensing, fostering, and safety patient care.
- Efficiently managed retail pharmacy sales on designated registers, optimizing customer service and transactional accuracy.
- Contributed to streamlined pharmacy operations by supporting inventory management processes, enhancing customer satisfaction.
- Utilized advanced pharmacy systems proficiently to maintain accurate patient and drug information, facilitating effective prescription filling and patient care.
- Demonstrated exceptional communication skills by making professional phone calls to physicians, customers, and insurance providers, resolving issues promptly and ensuring positive customer experiences.
- Safeguarded patient confidentiality and upheld HIPAA protocols rigorously, maintaining privacy and trust.
- Proactively engaged with customers, addressing inquiries, and providing superior service, fostering customer loyalty and satisfaction.
- Collaborated with insurance company personnel, securing authorizations and addressing denials, ensuring seamless prescription processing.
- Walmart Neighborhood Market Pharmacy
Grocery Stocker
Walmart
09.2019 - 10.2020
- Kept refrigerated coolers, store shelves, and other displays fully stocked.
- Identified merchandise needing replenishment and prepared items for sales floor stocking where applicable.
- Adjusted window and sales floor signage to reflect price changes and temporary promotions.
- Maintained and logged temperatures in cases and coolers according to instructions from management.
- Restocked shelves and organized merchandise to facilitate easy customer navigation and contribute to positive shopping experience.
English as a Second Language Teacher
Excel English
01.2013 - 04.2016
- Completed ESL accommodations forms and progress reports for elementary school students.
- Compiled and maintained profile summary including record of achievement and progress for students.
- Created individualized plans for students with special requirements.
- Developed language acquisition support plans for ESL students and worked with classroom teachers to implement plans.
- Administered required language proficiency and academic achievement tests to determine placement for students in grades Pre-K through third grade.
- Engaged students through conversation and used engaging lesson plans to hold interest and promote learning.
Education
Certification - undefined
Google Coursera
OnlineNo Degree - Computer And Information Sciences
Systems Plus Computer College
Angeles City, Pampanga, PhilippinesSkills
Leadership & Team Suppor, Customer Service, Staff Training & Mentorin, Conflict Resolution, Communicatio, Problem-Solving, Time Management, Organization, Inventory Managemen, Cash Handling & POS System, Scheduling & Multitasking, Microsoft Office (Word, Excel, Outlook), Attention to Detail, Sales & Upselling & Policy & Procedure Compliance
Certification
- PTCB CERTIFICATION Issued Date: May 17, 2024 Expiration Date: May 31, 2028
- TEXAS BOARD OF PHARMACY LICENSE Effective Date: July 30, 3024 Expiration Date: July 31, 2028
LANGUAGES
Japanese (Novice), English (Highly proficient), Tagalog (Native).
Timeline
Certified Pharmacy Technician
Salfiti Inc.
10.2025 - Current
Certified Pharmacy Technician
Sheppard AFB Medical Group
07.2024 - 09.2025
Certified Pharmacy Technician
Walmart, Inc
10.2020 - 05.2024
Grocery Stocker
Walmart
09.2019 - 10.2020
English as a Second Language Teacher
Excel English
01.2013 - 04.2016
No Degree - Computer And Information Sciences
Systems Plus Computer College
Certification - undefined
Google Coursera