Welcoming front office professional with 8 plus years of experience medical office setting assisting customers and teammates. Positive and upbeat attitude while greeting and interacting with patients, answering calls, scheduling appointments and multitasking. Accurate when entering information and keeping organized environment
Overview
11
11
years of professional experience
Work History
FRONT OFFICE OPERATIONS
Northside Hospital Diagnostic Clinic
2019.10 - Current
Efficiently checking in and out patients in a timely matter
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Confirm appointments, communicated with clients, and updated client records
Scheduling follow up appointments
Inputting insurance information and patient demographics
Managed daily front office operations, ensuring smooth workflow and maximum efficiency among staff members.
Ensuring a welcoming environment for clients and visitors alike.
Contributed to team success by cross-training in various administrative roles, providing backup support when necessary.
FRONT OFFICE CHECKOUT ASSOCIATE
Watkins Total Healthcare
2018.01 - 2019.01
Confirmed appointments, communicated with clients, and updated client records.
Answered phone promptly and directed incoming calls to correct offices.
Resolved customer problems and complaints.
Managed multiple tasks and met time-sensitive deadlines.
Maintained confidentiality of information regarding clients and company.
Contributed to team success by cross-training in various administrative roles, providing backup support when necessary.
Handled cash transactions and maintained sales and payments records accurately.
Data entry
Handled Attorney Liens (Medical Records and Payments)
RECEPTIONIST
Oakwood Medical Clinic
2015.01 - 2018.01
Insurance Verification
Medical Record Coordinating
Cash handling
Billing Input
Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
Scheduled, coordinated and confirmed appointments and meetings.
Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
Entered and updated sensitive customer information during check-ins and room changes.
Organized, maintained and updated information in computer databases.
Confirmed appointments, communicated with clients, and updated client records.
MACHINE OPERATOR/ASSEMBLY LINE
Makita
2013.06 - 2014.04
Met daily production quotas by working effectively within a fast-paced assembly line environment.
Followed outlined specifications to implement assembly plans.
Completed durable assemblies and subassemblies with hand and power tools.
Documented production data and output to enable tracking history and maintain accurate records.
Education
Certified Nursing Assistance
Northeast Georgia Nursing Academy
3616 Southland Dr. Flowery Branch Ga , 30542
10.2013
High School Diploma -
Johnson High School
Gainesville, GA
10.2013
Skills
Fluent in Spanish
Organization skills
Time Management
Data Entry
Capable of multitasking
Scheduling appointments
Typing Speed
Customer Service
Team player
Friendly
Energetic
Willing to learn
Organized
Enjoy helping others
Northside Hospital Certified Translator for FOA
References
Maria Delgado 770-503-9285
Lacey Barnes 470-228-7342
Ann Watts 770-534-0656
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
FRONT OFFICE OPERATIONS
Northside Hospital Diagnostic Clinic
2019.10 - Current
FRONT OFFICE CHECKOUT ASSOCIATE
Watkins Total Healthcare
2018.01 - 2019.01
RECEPTIONIST
Oakwood Medical Clinic
2015.01 - 2018.01
MACHINE OPERATOR/ASSEMBLY LINE
Makita
2013.06 - 2014.04
Certified Nursing Assistance
Northeast Georgia Nursing Academy
High School Diploma -
Johnson High School
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