Yedith Alejandra Gauna
Gainesville,GA
Summary
Welcoming front office professional with 8 plus years of experience medical office setting assisting customers and teammates. Positive and upbeat attitude while greeting and interacting with patients, answering calls, scheduling appointments and multitasking. Accurate when entering information and keeping organized environment
Overview
11
11
years of professional experience
Work History
FRONT OFFICE OPERATIONS
Northside Hospital Diagnostic Clinic
10.2019 - Current
- Efficiently checking in and out patients in a timely matter
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirm appointments, communicated with clients, and updated client records
- Scheduling follow up appointments
- Inputting insurance information and patient demographics
- Verifying insurance
- Handled cash transactions balancing payments daily
- Managed daily front office operations, ensuring smooth workflow and maximum efficiency among staff members.
- Ensuring a welcoming environment for clients and visitors alike.
- Contributed to team success by cross-training in various administrative roles, providing backup support when necessary.
FRONT OFFICE CHECKOUT ASSOCIATE
Watkins Total Healthcare
01.2018 - 01.2019
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained confidentiality of information regarding clients and company.
- Contributed to team success by cross-training in various administrative roles, providing backup support when necessary.
- Handled cash transactions and maintained sales and payments records accurately.
- Data entry
- Handled Attorney Liens (Medical Records and Payments)
RECEPTIONIST
Oakwood Medical Clinic
01.2015 - 01.2018
- Insurance Verification
- Medical Record Coordinating
- Cash handling
- Billing Input
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Entered and updated sensitive customer information during check-ins and room changes.
- Organized, maintained and updated information in computer databases.
- Confirmed appointments, communicated with clients, and updated client records.
MACHINE OPERATOR/ASSEMBLY LINE
Makita
06.2013 - 04.2014
- Met daily production quotas by working effectively within a fast-paced assembly line environment.
- Followed outlined specifications to implement assembly plans.
- Completed durable assemblies and subassemblies with hand and power tools.
- Documented production data and output to enable tracking history and maintain accurate records.
Education
Certified Nursing Assistance
Northeast Georgia Nursing Academy
3616 Southland Dr. Flowery Branch Ga , 3054210.2013
High School Diploma -
Johnson High School
Gainesville, GA10.2013
Skills
- Fluent in Spanish
- Organization skills
- Time Management
- Data Entry
- Capable of multitasking
- Scheduling appointments
- Typing Speed
- Customer Service
- Team player
- Friendly
- Energetic
- Willing to learn
- Organized
- Enjoy helping others
- Northside Hospital Certified Translator for FOA
References
- Maria Delgado 770-503-9285
- Lacey Barnes 470-228-7342
- Ann Watts 770-534-0656
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
FRONT OFFICE OPERATIONS
Northside Hospital Diagnostic Clinic
10.2019 - Current
FRONT OFFICE CHECKOUT ASSOCIATE
Watkins Total Healthcare
01.2018 - 01.2019
RECEPTIONIST
Oakwood Medical Clinic
01.2015 - 01.2018
MACHINE OPERATOR/ASSEMBLY LINE
Makita
06.2013 - 04.2014
Certified Nursing Assistance
Northeast Georgia Nursing Academy
High School Diploma -
Johnson High School
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