Yefidein Torres
Orlando
Summary
Outstanding dispatcher with a proven track record at Shades Of Green (Military Only), excelling in customer service and dispatch coordination. Efficient workflow through process improvements, consistently achieving high customer satisfaction. Skilled in data entry and problem-solving, I prioritize urgent issues while maintaining records and ensuring a timely service delivery.
Overview
16
16
years of professional experience
Work History
DISPATCHER
Services Express
Orlando
10.2020 - Current
- Managed inbound call operations and triaged service requests with efficiency.
- Delegated job assignments to technicians and verified scheduling accuracy.
- Conducted follow-ups with guests and customers to verify status and ensure resolution of inquiries.
- Facilitated communication of ETAs, delays, and next steps to minimize repeat inquiries.
- Maintained accurate and consistent records by documenting job updates and notes.
LEAD DISPATCHER
Shades Of Green Military Only
Orlando
01.2010 - 01.2020
- Led daily dispatch for resort service requests, work orders, and guest follow-ups.
- Answered inbound guest calls; quick attention to detail and always prioritized urgent issues.
- Implemented process improvements that enhanced workflow and reduced delays in service when assigning jobs to maintenance teams.
- Trained new staff on dispatch protocols and system navigation for optimal performance.
- Consistently met or exceeded company goals for dispatch efficiency and customer satisfaction through diligent work ethic and focus on continuous improvement.
- Tracked open work orders, updated statuses, and closed the loop with guests.
Education
High School Diploma -
Francisco Oller High School
Catano, Puerto RicoSkills
- Customer service
- Decision-making
- Data entry
- Active listening
- Attention to detail
- Time management
- Problem-solving
- Dispatch coordination
- Updating logs
- Work order management
Languages
- Spanish
- English, Native or Bilingual
- Spanish, Native or Bilingual
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
DISPATCHER
Services Express
10.2020 - Current
LEAD DISPATCHER
Shades Of Green Military Only
01.2010 - 01.2020
High School Diploma -
Francisco Oller High School