Yeh Lin
Fair Oaks,CA
Summary
Highly motivated, thrives on learning new skills and approaches daily challenges with flexibility. Adaptable and open to changing needs in work space. Superior work ethic with excellent communication, multitasking and time management skills.
Overview
10
10
years of professional experience
Work History
Tax Program Technician I
California Franchise Tax Board
07.2023 - Current
- Examine and process income tax returns using FTB systems and applications
- Perform corrections to taxpayer accounts in order to post returns/payments
- Correspond with internal and external customers to expedite processing
- Review all necessary tax forms to ensure accurate processing
- Resolve technical questions and ensure procedures are followed
- Assist with the development of procedures
- Review work to ensure quality
- Coordinate with other units to provide updates on workloads, policies and procedures
Tax Program Assistant
Franchise Tax Board
09.2022 - 07.2023
- Extract contents of envelopes, assemble, and sort or route to appropriate bin.
- Prepare and batch payments and other documents for processing. Examine correspondence and route to appropriate section.
- Examine PIT, BE, and Non-Tax returns, payments, and
correspondence through the use of FTB-related systems using Return Analysis, Case Management, taxpayer Folder, and other systems necessary to verify, validate, and route as appropriate. Associate
returns and correspondence to taxpayers.
Security Professional
Allied Universal Security Services
01.2021 - 09.2022
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Recorded incident reports with detailed accounts of occurrences.
- Monitored property and investigated areas of suspicion.
Shift Leader/Driver
Mountain Mike's Pizza
07.2018 - 11.2020
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
Volunteer
Fair Oaks Library
09.2014 - 02.2017
- Assisted with special events or programs.
- Maintained clean, neat and operational facilities to serve program needs.
- Worked alongside library staff to shelve books and organize collections
- Supported engaging, fun and smooth-running events by helping with organization and planning.
Salesman
Proserv Pest Management
07.2016 - 08.2016
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Upheld high standards of customer service by promoting and upselling new products and services.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
Team Member
Carl's Jr
07.2015 - 07.2016
- Kept work areas clean, organized and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
Education
Bachelor of Science - Criminal Justice
California State University - Sacramento
Sacramento, CA05.2020
Skills
- Critical Thinking
- Communication
- Customer Service
- Problem Solving
- Interpersonal Skills
- Time Management
- Leadership Skills
Languages
Chinese (Mandarin)
Native or Bilingual
Timeline
Tax Program Technician I
California Franchise Tax Board
07.2023 - Current
Tax Program Assistant
Franchise Tax Board
09.2022 - 07.2023
Security Professional
Allied Universal Security Services
01.2021 - 09.2022
Shift Leader/Driver
Mountain Mike's Pizza
07.2018 - 11.2020
Salesman
Proserv Pest Management
07.2016 - 08.2016
Team Member
Carl's Jr
07.2015 - 07.2016
Volunteer
Fair Oaks Library
09.2014 - 02.2017
Bachelor of Science - Criminal Justice
California State University - Sacramento
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