Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Yehualashet Gebremariam

Washington,DC

Summary

Dynamic customer service professional with a strong work ethic and integrity, experienced at Silver Spring Beauty Supply. Proven ability to enhance customer satisfaction through empathy and effective cash handling. Recognized for building lasting relationships that drive repeat business and loyalty, while efficiently managing high-stress situations to resolve conflicts.

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

7
7
years of professional experience

Work History

Casher

Sliver Spring Beauty Supply
01.2025 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.

Customer Service Representative

Trade Minister
01.2018 - 09.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Education

Bachelor of Arts -

University of Gondar
Ethiopia
07-2017

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Time management skills
  • Cash handling
  • Cleaning and sanitizing
  • Customer service excellence

Languages

English
Native or Bilingual

Timeline

Casher

Sliver Spring Beauty Supply
01.2025 - Current

Customer Service Representative

Trade Minister
01.2018 - 09.2024

Bachelor of Arts -

University of Gondar

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