Summary
Overview
Work History
Education
Skills
Timeline
Generic

Yehya Ghanim

San Francisco,CA

Summary

Dynamic manager with proven expertise at Safeway, excelling in customer service and team leadership. Successfully trained staff, resolved customer issues, and maintained accurate cash handling procedures. Recognized for enhancing operational efficiency and fostering a productive work environment, ensuring high levels of customer satisfaction and repeat business.

Overview

11
11
years of professional experience

Work History

Case Manager Intern

TNDC
09.2024 - 03.2025
  • "Review bank statements and income documents to assess rent eligibility."
  • Identified community resources for clients, connecting them with essential services such as housing, healthcare, and employment opportunities.

Manager

Safeway
04.2020 - 01.2024
  • Completed store opening and closing procedures and balanced tills.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.

Shift Lead

Restaurant Depot
04.2017 - 07.2019
  • Built relationships with customers to encourage repeat business.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise.

Cashier

Burger King
02.2014 - 04.2017
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Education

Wallenberg
40 Vega St, San Francisco

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Management
  • Lottery inventory
  • Book keeping
  • Multitasking
  • Problem solving

Timeline

Case Manager Intern

TNDC
09.2024 - 03.2025

Manager

Safeway
04.2020 - 01.2024

Shift Lead

Restaurant Depot
04.2017 - 07.2019

Cashier

Burger King
02.2014 - 04.2017

Wallenberg

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Yehya Ghanim