YEIDI ENID ROSARIO-ROSARIO
Los Angeles,CA
Summary
Highly-motivated employee and outgoing student with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Mental Health Technician
Psiquiatric Metropolitan Hospital
Cabo Rojo, Puerto Rico
05.2023 - 08.2023
- Provided direct care and surveillance to patients with mental health disorders, emotional disturbances, and substance abuse
- Participated in the psychiatric treatment program and therapeutic activities at the mental health unit
- Assisted patients in the different therapeutic activities
- Assisted in the transport and transfer of patients that required continuity of care
- Assisted nursing staff at vital signs, medication and food administration, and personal hygiene
Case Coordinator
Office of Senior Citizen Affairs
Mayagüez, Puerto Rico
05.2019 - 07.2021
- Received, investigated, and followed-up on cases from citizens in coordination with other agencies and stakeholders to find adequate solutions for Older Adults, always ensuring their well-being, input, and consent
- Represented senior citizens in the courtrooms to ensure their protection and safety under applicable laws and rules
- Conducted annual evaluation and monthly follow-up visits to Senior Citizens’ Care Homes while maintaining updated records
Tax Associate
H&R Block
Mayagüez, Puerto Rico
09.2018 - 04.2019
- Prepared and completed a range of simple and complex Federal and Puerto Rican tax returns with accuracy and in a timely manner
- Conducted face-to-face tax interviews with customers to increase client retention and offer additional products and services
- Answered questions from stakeholders and supported office priorities like calls, emails, and letters through teamwork, collaboration, and effective communication
Front Desk Concierge
Combate Beach Resort
Cabo Rojo, Puerto Rico
12.2018 - 03.2019
- Responsible for guest registration, check-in, and check-out processes using a secure computer interface and abiding by service protocol
- Served customers in various dynamic matters, including conflict resolutions, timely service requests, and individualized guest relations
- Handled invoice processing and billing to guests for their stay, goods purchased, and services received
Seasonal Sales Associate
Party City
Mayagüez, Puerto Rico
09.2018 - 11.2018
- Provided quality customer service in a high-paced environment to ensure a satisfactory shopping experience
- Maintained a clean and organized work environment by ensuring all items were visible and returned to their proper places
- Performed cash register duties to support the team and secure receipt of payments for goods sold and services provided
Cashier
Pueblo Supermarket Mayagüez Mall
Mayagüez, Puerto Rico
11.2015 - 06.2018
- Operated cash register and received payments for grocery goods while maintaining quality customer service and controlling inventory flow
- Balanced out daily sales history and assisted with weekly sales promotion price changes to support continued operations
- Supervised baggers and assisted customers in finding items in a timely matter to ensure a quick shopping experience
Education
Master of Arts - Forensic Psychology
The Chicago School of Professional Psychology
Los Angeles, CA05-2025
Bachelor of Arts - General Psychology
University of Puerto Rico
Mayaguez05.2018
Skills
- Discharge Planning
- Clinical Documentation
- Individual Counseling
- Crisis Intervention
- Treatment Planning
- Rapport Building
- Effective Communication
- Guest Services
- Customer Service
- Telephone management
- Customer Satisfaction
- Positive and Professional
- Customer Focus
- Active Listening
Affiliations
Being Alive, Non Profit Organization with a mission of "To end HIV infections by eliminating stigma, engaging people in wellness, removing barriers to care, and restoring dignity."
- Therapist Trainee
Languages
Spanish
Native/ Bilingual
English
Full Professional
Certification
- Pleasure & Pain: Understanding and Treating Kinky Clients
References
References available upon request.
Timeline
Mental Health Technician
Psiquiatric Metropolitan Hospital
05.2023 - 08.2023
Case Coordinator
Office of Senior Citizen Affairs
05.2019 - 07.2021
Front Desk Concierge
Combate Beach Resort
12.2018 - 03.2019
Tax Associate
H&R Block
09.2018 - 04.2019
Seasonal Sales Associate
Party City
09.2018 - 11.2018
Cashier
Pueblo Supermarket Mayagüez Mall
11.2015 - 06.2018
Master of Arts - Forensic Psychology
The Chicago School of Professional Psychology
Bachelor of Arts - General Psychology
University of Puerto Rico
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