Yeimi Alvarez
Simi Valley,CA
Summary
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
9
9
years of professional experience
Work History
Assistant Store Manager
Bath & Body Works
07.2023 - Current
- Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers that increased hourly sales goal.
- Developed a loyal customer base through personalized interactions that increased enrollment by 10%.
- Implemented loss prevention tactics to deter thefts by 40%, while maintaining a welcoming environment for all customers.
- Fostered a positive workplace culture by consistently demonstrating leadership qualities such as integrity, professionalism, and open communication.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Conducted regular audits on store procedures and performance, identifying areas for improvement and implementing corrective action plans.
Sales and Service Coordinator
Sephora
08.2022 - 08.2023
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals within merchandising builds and stocking.
- Assisted in the development of marketing materials that effectively communicated product offerings and benefits.
- Spearheaded initiatives aimed at enhancing customer experiences and increase Loyalty Enrollment by 5% daily.
- Implemented cross-selling techniques to maximize revenue from existing clients while providing valuable solutions.
- Contributed to the creation of quarterly sales board and reports highlighting team achievements and areas requiring attention.
Customer Experience Manager
Michaels
08.2015 - 05.2022
- Ensured all front-end policies and procedures are followed; Achieved stores KPI's by managing and coaching team on their key roles
- Lead and executed Omni channel processes which included BOPIS, UPS and FedEx, reduced waiting time by 40%.
- Remained positive and respectful, even in difficult and stressful situations; promoted commitment to organization's vision and values; projected positive image and served as role model
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction and employee productivity by creating daily game plans.
- Established performance and service goals and held associates accountable for individual performance.
- Collaborated with upper management to implement continuous improvements and exceed team goals through daily check ins.
Education
Bachelor's - Business
California State University of Channel Islands
Camarillo05.2020
Associates - Economics, Business Administration
Moorpark College
Moorpark05.2018
Associates - General Science
Moorpark College
Moorpark, CA05.2018
Skills
- Microsoft 365/outlook
- Problem solving
- Time Management
- Excellent written & Verbal Communication
- Salesforce Software
- Performance Tracking and Evaluations
- Coaching and Training
- Recordkeeping and File Management
- Operating Procedures and Policies
- Customer Complaint Resolution
- Meticulous
- Operations Oversight
- Customer Service and Engagement
Timeline
Assistant Store Manager
Bath & Body Works
07.2023 - Current
Sales and Service Coordinator
Sephora
08.2022 - 08.2023
Customer Experience Manager
Michaels
08.2015 - 05.2022
Bachelor's - Business
California State University of Channel Islands
Associates - Economics, Business Administration
Moorpark College
Associates - General Science
Moorpark College
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