Yeislyn Valera
Miami
Summary
Patient-focused professional equipped with administrative and customer service expertise. Helps keep healthcare services proceeding smoothly by coordinating communications, referrals, and policy enforcement. Talented in finding balanced solutions and resolving conflicts.Compassionate Care Coordinator with background in patient advocacy and care management. Experience includes working with diverse patient populations, coordinating healthcare services, and ensuring efficient delivery of high-quality care. Strengths entail strong interpersonal skills for liaising between patients, healthcare providers, and insurance companies, and problem-solving abilities for addressing any issues or barriers to care.
Overview
5
5
years of professional experience
2026
2026
years of post-secondary education
Work History
Care Coordinator
WellnessFX
Doral
11.2024 - Current
- Assisted pharmacists in dispensing medications to patients accurately.
- Conducted patient consultations to educate on medication usage and side effects.
- Managed inventory by tracking medication supplies and placing orders as needed.
- Compiled patient records and maintained confidentiality in compliance with regulations.
- Conducted quality assurance checks on all filled prescriptions.
- Maintained records of controlled substances and monitored inventory levels.
- Managed scheduling for consultations and follow-up appointments for clients.
- Communicated effectively with clients to address questions and concerns promptly.
- Monitored client feedback to enhance overall care coordination processes.
- Scheduled appointments for clients with appropriate medical specialists.
- Spoke with insurance providers to guarantee the prior authorization is complete.
Substitute Teacher, K-12
Kelly Educational Services
Miami
03.2024 - 11.2024
- Delivered engaging lessons to diverse K-12 students across various subjects.
- Managed classroom behavior and maintained a positive learning environment.
- Assisted teachers with lesson planning and instructional materials preparation.
- Implemented school policies and procedures to ensure a safe environment.
- Adapted teaching methods to meet individual student needs and learning styles.
- Collaborated with educational staff to enhance instructional delivery techniques.
- Supported student assessments and provided necessary feedback for improvement.
- Monitored classrooms, ensuring that all students were safe and adhering to school rules.
- Provided feedback to teachers on student behavior and performance in the classroom.
Customer Service Representative
Urban Air Adventure Park
Miami
06.2021 - 01.2024
- Assisted customers with inquiries and resolved issues effectively.
- Documented customer interactions in the CRM system accurately.
- Provided product information and recommendations to enhance customer satisfaction.
- Managed returns and exchanges in accordance with company policies.
- Ensured compliance with company standards during customer interactions.
- Trained new staff on customer service protocols and best practices.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Developed strong customer relationships to encourage repeat business.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
Education
Associate of Science - Nursing
Miami Dade College
Miami, FL 08.2023 - 02.2026
Terra Environmental Research Institute
Miami, FLSkills
- Patient care
- Medication management
- Classroom management
- Team collaboration
- Medical terminology understanding
- Lesson planning
- Time management
- Multitasking and organization
- Active listening
- Verbal and written communication
- Empathy and compassion
- Care planning
- HIPAA compliance
- Scheduling
- Organizational standards
- Patient education
- Workflow management
- Healthcare operations
- Data entry
- Multidisciplinary team collaboration
- HIPAA guidelines
- Adaptability and flexibility
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Care Coordinator
WellnessFX
11.2024 - Current
Substitute Teacher, K-12
Kelly Educational Services
03.2024 - 11.2024
Associate of Science - Nursing
Miami Dade College
08.2023 - 02.2026
Customer Service Representative
Urban Air Adventure Park
06.2021 - 01.2024
Terra Environmental Research Institute