Summary
Work History
Education
Skills
Timeline
CustomerServiceRepresentative
Yekiyleyah Edwards

Yekiyleyah Edwards

St. Petersburg,FL

Summary

Dynamic professional with a proven track record in customer service and critical thinking, notably at Liveops. Excelled in managing high-stress situations and resolving customer complaints, enhancing loyalty and repeat business. Skilled in data entry and active listening, I significantly contributed to team success through effective communication and problem-solving.

Work History

Family Service Counselor

Groover Funeral Home at Mansion Memorial Park
01.2021 - 12.2021
  • Educated clients on available community resources, connecting them with essential services to improve their quality of life.
  • Helped clients select caskets, markers and memorial options.
  • Conducted workshops for parents on topics such as stress management, effective communication techniques, and establishing healthy boundaries within families.
  • Coordinated paperwork and required records to meet all business and legal requirements.

Customer Service Representative

Liveops
03.2013 - 12.2021
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Developed feedback system for customers to share their service experience, leading to actionable improvements.

Overnight Stocker

Walmart
11.2022 - Current
  • Removed all boxes and related trash from sales floor and processed through compactors.
  • Enhanced store appearance for better customer experience through meticulous shelf stocking and arrangement.
  • Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
  • Labeled products, rotated stock and fronted merchandise for appealing display.
  • Moved cardboard, plastic ties, and other debris from unboxing to trash.
  • Maintained proper storage of overstock items, keeping backroom areas organized and accessible for future use.
  • Supervised inventory cycle counting processes, accounting and surplus records, product damages and product returns.
  • Facilitated smooth transitions between shifts by effectively communicating completed tasks and pending responsibilities to oncoming staff members.
  • Updated pricing by changing labels and signage for short-term promotions and final clearances.

Education

Associate Of Business Administration -

Penn Foster Career School
Scranton, PA

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry

Timeline

Overnight Stocker

Walmart
11.2022 - Current

Family Service Counselor

Groover Funeral Home at Mansion Memorial Park
01.2021 - 12.2021

Customer Service Representative

Liveops
03.2013 - 12.2021

Associate Of Business Administration -

Penn Foster Career School

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Yekiyleyah Edwards