Roberta Anderson
Sanford,NC
Summary
Committed liaison professional looking to serve as the company liaison to promote positive business relations with potential vendors and clients. Organized and experienced, I am able to complete reports. Strong skills in time management and prioritizing tasks. Reliability, respect, and team support.
Overview
14
14
years of professional experience
Work History
At Need Funeral Liaison
Desert Lawn Funeral Home And Memorial Park
05.2018 - 01.2020
- Assisting representatives and family members plan and coordinate various services.
- Provided individual and group counseling to guide clients in areas of social and emotional needs. Providing clients with information regarding grief and estate management resources.
- Positively represented Desert Lawn Funeral Home & Memorial Gardens.
Home Health Aide
Prileo Home Care
08.2016 - 03.2018
- Assisted clients with bathing, dressing and incontinence care.
- Cared for patients by assisting with personal hygiene tasks and completing basic household chores.
- Maintained clean and well-organized environment for client happiness and safety.
- Followed HIPAA regulations to maintain confidentiality of sensitive patient information.
- Helped clients stay happy and healthy by providing mental and emotional support.
- Improved patient outlook and daily living through compassionate care.
- Assisted with client personal care needs to foster independence and well-being.
Owner/Operator
Robertas floral design/ wedding & event planning
08.2005 - 10.2016
- Oversaw project execution, phase progress, workmanship and team performance to drive on-time completion of deliverables.
- Analyzed client business needs and assisted in determining appropriate resources and strategies.
- Hosted special events to boost brand awareness and increase community engagement.
- Determined pricing for products or services based on costs and competition.
- Managed operations budgeting, accounts payable and accounts receivable and payroll.
- Resolved issues quickly through meticulous research and quick decision-making.
- Kept up-to-date on regulatory changes affecting business operations.
- Conferred with customers to understand needs and finalize purchase orders.
Cashier /Florist
Hobby Lobby
01.2014 - 10.2015
- Processed sales transactions via cash register and telephone orders.
- Communicated clearly and effectively with customers to determine type of arrangement desired, occasion and date, time and location for each arrangement needed.
- Processed new flower and greenery shipments by stripping leaves below waterline, cutting new flowers, mixing flower food solutions and filling floral containers with food solutions.
- Set up colorful and inspiring store displays and arrangements.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Understood and followed oral and written directions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Education
Certificate Of Technical Studies - Medical Billing And Coding
FTCC
Fayetteville, NC09.2024
Floral Dedign & Comprehensive Knowledge - Floral
DWF
Denver, CO05.2001
Skills
- Business Support Software Aptitude
- Evaluation Capabilities
- Project Planning
- Cross-Functional Communications
- Attendance Guidelines
- Conflict mediation
- Policies and Procedures Implementation
- Verbal and written communication
- High-pressure environments
- Interpersonal abilities
- Recordkeeping
- Home visits
- Goal setting
- Issue resolution
Timeline
At Need Funeral Liaison
Desert Lawn Funeral Home And Memorial Park
05.2018 - 01.2020
Home Health Aide
Prileo Home Care
08.2016 - 03.2018
Cashier /Florist
Hobby Lobby
01.2014 - 10.2015
Owner/Operator
Robertas floral design/ wedding & event planning
08.2005 - 10.2016
Floral Dedign & Comprehensive Knowledge - Floral
DWF
Certificate Of Technical Studies - Medical Billing And Coding
FTCC
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