Yekoye West
Team Leader Manager
Roswell,GA
Summary
Forward-thinking team leader skilled at directing departments efficiently to meet goals. Successfully matched employees with roles for maximum performance based on their skills. Proactive and hardworking individual focused on continuous operational improvements
Overview
5
5
years of professional experience
Work History
Director of Operations
Georgia Horticultural And Landscape Services
Woodstock , GA
02.2021 - 05.2022
- Oversaw day-to-day production activities in accordance with business objectives.
- Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
- Defined, implemented and revised operational policies and guidelines.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Kept up-to-date with industry trends and identified areas of opportunity to drive improvements.
- Assisted in recruiting, hiring and training of team members.
- Trained new employees on proper protocols and customer service standards.
Work Associate
SitneOne
Roswell, GA
05.2016 - 07.2018
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Engaged with customers to effectively build rapport and lasting relationships.
- Increased sales by offering advice on purchases and promoting additional products.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
- Built and implemented safety measures for new hires.
Work Associate
Target
Roswell, GA
01.2014 - 06.2015
- Handled, prepared and maintained stock levels of grocery and produced items.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Managed timely and effective replacement of damaged or missing products.
Education
Bachelor of Science - Criminal Justice
Georgia State University
Atlanta, GA05.2023
Associate of Science - Criminal Justice
Gorgia Sate University
Atlanta, GA05.2017
Skills
- Integrity
- Hard working
- Motivated
- Leadership
- Communication
- Conflict resolution
- Microsoft Office Suite (Excel, Word, PowerPoint, etc)
Accomplishments
- Employee of the month (Georgia Horticulture)- In Recognition of customer service.
- Collaborated with Upper Management for the development of safety protocols.
- Developed PowerPoint presentations to present during quarterly meetings with staff.
Affiliations
Family Preservation Alliance Uganda
Volunteered 2013 - Current
- Assisted in organizing Fundraisers, which included, Set up, Break Down, Reaching out to donors and sponsors, etc
- Aided in clearing the land for the new school.
- Worked with disadvantaged families to prevent child exploitation and human trafficking.
Timeline
Director of Operations
Georgia Horticultural And Landscape Services
02.2021 - 05.2022
Work Associate
SitneOne
05.2016 - 07.2018
Work Associate
Target
01.2014 - 06.2015
Bachelor of Science - Criminal Justice
Georgia State University
Associate of Science - Criminal Justice
Gorgia Sate University
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