Keara Nadeau-Grandy
Inver Grove Heights,MN
Summary
Dynamic professional with extensive clinical experience in delivering high-quality, customer-focused interventions across diverse settings. Recognized for effective coaching and exceptional communication skills, fostering collaboration among multidisciplinary teams. Passionate about trauma-informed and culturally affirming care. Committed to maintaining the highest standards of professionalism while enhancing patient engagement and organizational culture.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Director of Clinical Operations
Canopy Mental Health & Consulting and Canopy Roots
Minneapolis, MN
01.2024 - Current
- Directed clinical services to uphold high-quality delivery and adherence to organizational principles.
- Supervise and support all clinical department managers, and ensure compliance with federal laws, state statutes, and insurance requirements.
- Organize regular oversight meetings with all Manager supervisees.
- Offered clinical license supervision to Canopy MHC and Canopy Roots personnel.
- Oversaw consistent review and update cycles for policies.
- Interfaced with legal entities for proper alignment with statutes and requirements.
- Represented Canopy MHC and Roots at community engagement events.
- Implement structured interventions for organizational issues that arise within the departments overseen.
- Partner with Finance to assess revenue cycle needs and departmental budgets.
- Partner with the External Affairs and Contract Operations Manager to offer clinical insights in program development.
- Deploy targeted solutions for departmental issues, ensuring effective resolution.
- Designed mechanisms to integrate culturally responsive practices into operational frameworks.
- Partners with HR and Organizational Development to decrease bias in recruitment.
Director of Clinical Services
Guild, Community Treatment
St. Paul, MN
01.2023 - 12.2023
- Provided leadership in developing and implementing effective community-focused treatment services.
- Developed goals and objectives for Community Treatment aligned with quality standards.
- Supported Program Managers in overseeing clinical teams and coordinating efforts.
- Played a key role in modifying and executing program policies and procedures.
- Involved in developing agency's strategic plans.
- Updated Chief Clinical Officer on operational strategies.
- Contributed to the preparation and administration of agency budget.
Clinical Director
Nexus Family Healing, Aspen House
Mendota Heights, MN
06.2022 - 01.2023
- Planned, directed, and coordinated mental health services programs.
- Oversaw the management of program policies and procedures related to budget, training, and communication.
- Delivered clinical direction, education, and consultative guidance to staff on services.
- Lead and oversee clinical programming management.
- Engaged in managing site-specific duties as a member of the Nexus management group.
- Ensured all program policies, procedures, and manuals remained current.
- Engaged in formulating and maintaining clinical budget.
- Lead development and continuous improvement of treatment units aligned with Nexus philosophies.
- Applied current field innovations and evidence-based practices to maintain consistent treatment approaches.
- Engaged in continuous selection and assessment of staff.
Treatment Director
Touchstone Mental Health, Residential Treatment- Portland Place
Bloomington, MN
02.2020 - 04.2022
- Managed planning of program mental health services.
- Managed program policies and procedures related to budget, training, and compliance.
- Provide clinical direction and education to staff regarding services.
- Cultivated a supportive environment promoting individual uniqueness, diverse perspectives, and adaptable work methods.
- Cultivate leadership skills within the agency.
- Acted as an exemplary leader to guide others.
- Assisted with development of strategic plans for agency.
- Engaged in agency-wide after-hours on-call rotation to deliver clinical consultation to staff as required.
- Informed executive and other directors on program clinical, personnel, and liability matters regularly.
- Ensured program adhered to top-quality clinical services standards.
- Align operations with Touchstone Mental Health's mission, goals, policies, and standards.
Clinical Supervisor
People Incorporated, Nancy Page Crisis Residence
Minneapolis, MN
06.2018 - 02.2020
- Coordinated various aspects of mental health service planning.
- Manage program policies, procedures, budget, and training.
- Provide clinical direction, education, decision-making assistance, and oversight.
- Managed direct reports by providing supervision and handling performance concerns promptly.
- Oversaw program timelines and work schedules, guaranteeing optimal staffing to satisfy client requirements.
- Supervised administrative processes to ensure alignment with directives from senior management.
- Oversaw assigned program staff to maintain quality standards and follow procedures.
- Assessed advancement of clients in achieving set objectives.
- Attracted and hired high-quality staff, providing training and assessing strengths.
- Ensured prompt completion of billing inquiry reviews and signatures.
- Oversaw program budget adherence to financial protocols.
- Supervised identified staff as mandated for licensure and statute requirements.
- Reviewed case documentation and progress notes from licensed and unlicensed personnel.
Emergency Services Supervisor
Canvas Health
Oakdale, MN
08.2017 - 12.2018
- Responsibilities include coordinating all aspects of the Canvas Health Emergency Services system, including Mobile Crisis Response, Daily Crisis Clinic, 24-hour Emergency Services, including the mental health professional backup on-call system for evenings and weekends, and the County Crisis Line.
- Led recruitment and hiring processes for new employees.
- Supervised staff and conducted timely reviews of direct reports.
- Directed crisis team and mental health professionals in daily Crisis Clinic.
- Manage the County Crisis Line and after-hours mobile crisis services.
- Offered clinical expertise to community referral programs.
- Provide direct clinical services, including in-home and office-based crisis assessment and intervention, diagnostic assessment, and short-term psychotherapy.
- Maintain program compliance with rules, regulations, and standards as established by the Minnesota Department of Human Services, counties, and contracts with health insurance providers.
- Organized and led sessions to present program overviews to various stakeholder teams.
- Fostered collaborative relationships with multiple organizations such as law enforcement agencies, educational institutions, healthcare facilities, and mental health service providers.
Care Manager Specialist/Lead
CIGNA Behavioral Health
Eden Prairie, MN
12.2014 - 08.2017
- Managed daily activities of clinical staff by overseeing workflow and volume.
- Address crisis situations through call triage, linking callers to appropriate support.
- Recommend initial treatment authorizations based on obtained data.
- Facilitate access to essential knowledge and materials for effective issue resolution among clients, their families and service providers.
- Provide after-hours EAP services to individuals and corporations.
- Respond to critical issues and incidents nationwide.
- Served as subject matter expert on medical necessity criteria and Care Manager workflows.
- Handled sensitive and complex accounts.
- Managed daily operations effectively during Clinical Team Leader's absence.
- Provide coaching and clinical consultation.
- Develop improvement plans with care managers to enable skill building and/or progress on individual development plans established by the Team Lead.
- Provided constructive feedback to enhance the performance of Care Managers and Team Leads.
- Assist matrix partners with diverse operational tasks through dedicated guidance.
- Addressed escalated situations from clinical consultants, care managers, advocates, account services.
- Coordinate the training and onboarding of new employees, as needed.
- Spearheaded various special projects upon request.
- Identified opportunities for enhanced service delivery.
Education
Certificate - Diversity and Inclusion
Cornell University
ECornell08.2020
Master of Social Work - Clinical Social Work
University of Minnesota, Twin Cities
Saint Paul, MN02.2005
Bachelor of Arts - Sociology
California State University, Dominguez Hills
Carson, CA05.1998
Skills
- Leadership skills
- Clinical supervision
- Regulatory compliance
- Policy development
- Clinical leadership
- Relationship building
- Performance improvement
- Interdisciplinary collaboration
- Dependability
- Community outreach
- Integrity
- Perseverance
- Strategic thinking and acting
- Interpersonal Savvy
- Ethical practice
- Budget oversight
Career Statement
In addition to contributing to the processes and strategies which enhance service delivery; I feel that my greatest strengths are first, my ability to engage those around me. Second my commitment to gaining a clear understanding of available and viable options and third, my ability to present those options in a concise manner to all involved so informed decision can be made.
Certification
Minnesota Board of Social Work, Licensed Independent Clinical Social Worker
License # 17189
2007 to Current
Unrestricted
Cornell University
Diversity and Inclusion Certificate
August 2020
Timeline
Director of Clinical Operations
Canopy Mental Health & Consulting and Canopy Roots
01.2024 - Current
Director of Clinical Services
Guild, Community Treatment
01.2023 - 12.2023
Clinical Director
Nexus Family Healing, Aspen House
06.2022 - 01.2023
Treatment Director
Touchstone Mental Health, Residential Treatment- Portland Place
02.2020 - 04.2022
Clinical Supervisor
People Incorporated, Nancy Page Crisis Residence
06.2018 - 02.2020
Emergency Services Supervisor
Canvas Health
08.2017 - 12.2018
Care Manager Specialist/Lead
CIGNA Behavioral Health
12.2014 - 08.2017
Certificate - Diversity and Inclusion
Cornell University
Master of Social Work - Clinical Social Work
University of Minnesota, Twin Cities
Bachelor of Arts - Sociology
California State University, Dominguez Hills
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