Yelena Quiala
Hialeah,FL
Summary
Adept Customer Service Agent with proven expertise in problem resolution and customer complaint resolution, honed at Summit West Insurance Group. Excelled in delivering outstanding communication and call management for Colorado and Florida clients, enhancing customer relations and service efficiency. Demonstrates a service-oriented approach and exceptional call control abilities, significantly improving client satisfaction.
Overview
1
1
year of professional experience
Work History
Customer Service Agent
Summit West Insurance Group
06.2023 - 07.2024
Proporcione servicio de atención al cliente a mis clientes de habla hispana
Fue un servicio de antencion al cliente desde casa
Atendiendo llamadas telefónicas de clientes de Colorado y Florida
Education
12 Grado -
Antigua College Internacional
Miami, FLSkills
- Customer Service
- Problem Resolution
- Outstanding communication skills
- Call center experience
- Customer Complaint Resolution
- Customer Relations
- Service-oriented self-starter
- Call Control
- Inbound Call Management
Timeline
Customer Service Agent
Summit West Insurance Group
06.2023 - 07.2024
12 Grado -
Antigua College Internacional
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