Yelena Torres
Philadelphia,PA
Summary
A Bilingual female seeking a position as a Medical Assistant, also able to perform Administrative work, where I can put my medical knowledge and clinical training to use in a patient care setting. Professionals in the field have acknowledged me for being a great learner and someone that they can always rely on.
Overview
5
5
years of professional experience
Work History
Insurance Care Coordinator
Kidology, Inc.
Southampton, PA
01.2022 - Current
- Verify insurance eligibility and benefits
- Schedule appointments for new patients
- Obtain copays /insurance cards
- Obtain referrals/ Authorizations
- Assist with day to day basic billing/coding
- Translate when needed (Russian,Ukrainian)
- Submit claim investigations via insurance portals (Avality, Health trio, Pear, Navinet & many others.
- Maintained accurate client records in accordance with agency policies and procedures.
- Collaborated with physicians, social workers, and other healthcare providers to provide comprehensive care for patients.
- Educated clients on available resources and services within their communities.
- Responded promptly to inquiries from patients regarding their care plans.
- Provided case management services to ensure the delivery of quality care.
- Scheduled appointments for clients with appropriate medical specialists.
- Attended meetings with families and other members of the interdisciplinary team to discuss patient progress and plan for future interventions.
- Maintained communication between the family and caregiver and other involved parties regarding the patient's condition.
- Actively participated in staff meetings discussing best practices in patient care coordination.
- Provided emotional support to patients dealing with difficult health issues.
- Monitored and evaluated patient progress, adjusting treatment plans as needed.
- Communicated with patients with compassion while keeping medical information private.
- Explained policies, procedures and services to patients.
- Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
- Maintained awareness of government regulations, health insurance changes and financing options.
- Trained new medical and facility staff.
- Assisted with day-to-day operations,working efficiently and productively with all staff members.
- Answered phone calls to offer office information,answer insurance coverage questions, and direct calls to other staff.
Home Health Aide
Paragon home care
Elkins Park, PA
06.2021 - 11.2021
- Cared for patients by assisting with personal hygiene tasks and completing basic household chores.
- Maintained clean and well-organized environment for client happiness and safety.
- Assisted with personal care activities, such as bathing, dressing and grooming.
- Followed HIPAA regulations to maintain confidentiality of sensitive patient information.
- Helped client with medication self-administration.
- Provided companionship and monitored health condition of clients.
- Accompanied clients to doctors' offices and on other trips outside home, providing transportation, assistance and companionship.
- Monitored vital signs such as temperature, pulse rate, blood pressure .
- Managed patient transportation and appointment scheduling.
Medical Receptionist/Medical Office Assistant
KidologyVerree pediatrics
Philadelphia, PA
01.2019 - 01.2020
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Checked patients in and out for appointments and collected co-payments.
- Called patients to confirm scheduled appointments and obtain additional details.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Processed patient payments and scanned identification and insurance cards.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Assisted with filing of medical records and documents, maintaining accurate electronic files.
- Entered insurance, demographics and health history into patient database.
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Performed patient histories, vital signs, and medical screenings.
- Administered vaccines, injections, and other treatments as directed by physicians.
- Prepared treatment rooms before each patient visit by stocking them with necessary supplies and instruments.
- Collected laboratory specimens for diagnostic testing.
- Maintained confidentiality of all patient information according to HIPAA regulations.
- Conducted routine office administrative tasks such as filing paperwork or completing forms on behalf of patients.
- Provided assistance to physicians during exams or treatments as required.
- Translated when needed(russian, Ukrainian)
Education
Medical Assistant - Medical Assisting
Brightwood Career Institute Philadelphia
10.2018
High School Diploma -
Penn foster online high school
Skills
- Medical skills
- Administrative Skills
- Clinical Office Procedures
- Obtaining Vital Signs
- Patient Charting
- Sample and specimen collection
- Microsoft Outlook
- CPR/BLS
- Navinet
- Medical Terminology
- Basic Medical Billing and Coding
- Child Care
- HIPAA Compliance
- EKG basics
- Confidentiality
- Administer Nebulizer Treatment
- Office Practicum
- Home Aid
- Front & Back office work
- Schedule & confirm appointments
- Obtain Copayments
- Referrals
- Medical Release
- Medical record Transfers
- Russian
- Medical Receptionist
- Translation
- EMR Systems
- Patient Care
- Insurance Verification
- Medical Scheduling
- Interpretation
Assessments
Medical receptionist skills, Familiar, 11/2021, Managing physician schedules and maintaining accurate patient records
Languages
Russian - Fluent
Languages
Russian
Professional
Timeline
Insurance Care Coordinator
Kidology, Inc.
01.2022 - Current
Home Health Aide
Paragon home care
06.2021 - 11.2021
Medical Receptionist/Medical Office Assistant
KidologyVerree pediatrics
01.2019 - 01.2020
Medical Assistant - Medical Assisting
Brightwood Career Institute Philadelphia
High School Diploma -
Penn foster online high school
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