Yelena Weaver
Toledo,OH
Summary
Experienced with team leadership, operational management, and customer service excellence. Utilizes strategic planning and problem-solving skills to enhance team productivity and service quality. Track record of fostering collaborative and adaptable workplace.
Overview
4
4
years of professional experience
Work History
Assistant Manager
El Vaquero- Perrysburg
08.2024 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Barista
Glacier View Coffee
08.2021 - 07.2024
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Enhanced customer experience by crafting customized beverage orders to meet individual preferences.
Education
No Degree - English
Bowling Green State University
Bowling Green, OHCovington High School
Covington05-2022
Skills
- Customer service
- Money handling
- Team leadership
- Problem-solving
- Staff training and development
- Workload management
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Assistant Manager
El Vaquero- Perrysburg
08.2024 - Current
Barista
Glacier View Coffee
08.2021 - 07.2024
No Degree - English
Bowling Green State University
Covington High School
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