Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Certification
Languages
Timeline
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Yelenys Cordero

Yelenys Cordero

Miami,USA

Summary

Results-driven professional with a proven track record in resolving conflicts and providing excellent customer service. Skilled in leveraging problem-solving abilities to quickly resolve issues and improve performance. Strong communication skills for building relationships with clients and coordinating with cross-functional teams. Proficient in regulatory compliance, route optimization, relationship building, and organizational skills. software skills and experience

Overview

3
3
years of professional experience
1
1
Certification

Work History

Biling Warehause

Único Freightway
10.2024 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Learned and adapted quickly to new technology and software applications.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Truck and Trace Dispacher

Único Freightway
01.2024 - Current
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Directed dispatching, routing, and tracking of Number fleet vehicles.
  • Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
  • Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
  • Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
  • Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
  • Promoted teamwork among colleagues by proactively assisting others when needed.
  • Maintained updated and detailed records of calls in physical and electronic database.
  • Tracked delivery progress to identify possible delays and provide real-time updates to customers.
  • Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
  • Generated reports to track deliveries and maintain proper records and documentation.
  • Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
  • Consistently met performance metrics for call handling, contributing to the overall success of the department.
  • Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.
  • Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
  • Streamlined the dispatch process by organizing resources and routes, optimizing response efforts.
  • Demonstrated adaptability in evolving situations by adjusting strategies in real-time as new information became available.
  • Processed invoices and payments for dispatched orders to provide proof of transaction.
  • Facilitated smooth transitions between shifts by properly documenting unresolved calls and ongoing incidents.
  • Ensured compliance with local, state, and federal regulations related to emergency communications.
  • Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
  • Analyzed customer feedback and provided solutions to improve customer service.
  • Enhanced communication with first responders by maintaining updated contact information and utilizing clear, concise language during dispatches.
  • Adapted quickly to changing situations, ensuring uninterrupted dispatch operations during emergencies.
  • Fostered strong relationships with law enforcement and emergency services, improving inter-agency collaboration.
  • Analyzed call patterns to predict peak times, adjusting staffing levels accordingly for optimal coverage.
  • Contributed to community safety initiatives, providing expert advice on emergency preparedness.
  • Facilitated training for new dispatchers, improving team readiness and performance.
  • Developed system for prioritizing emergency calls, ensuring rapid response to critical situations.
  • Maintained accurate records of all dispatch calls, ensuring accountability and enabling thorough incident reviews.
  • Enhanced team morale by fostering supportive and collaborative work environment.
  • Promoted culture of continuous improvement, leading to adoption of advanced dispatch technologies.
  • Resolved conflicts between field units, ensuring smooth operation and team cohesion.
  • Implemented regular system checks to maintain high operational standards, ensuring reliability of dispatch equipment.
  • Maintained high levels of confidentiality and discretion with sensitive information.
  • Reduced response times to emergency situations, coordinating effectively with multiple agencies.
  • Negotiated with vendors for better rates on communication equipment, improving budget efficiency.
  • Enhanced emergency response times by efficiently coordinating with first responders and accurately relaying critical information.
  • Managed high-stress situations to ensure caller calmness, using effective communication and problem-solving skills.
  • Improved dispatch system efficiency with implementation of new scheduling software.
  • Streamlined communication between dispatch and field units, reducing misunderstandings and errors.
  • Coordinated logistics for field units, optimizing routes for faster response times.
  • Ensured compliance with federal and state regulations, maintaining impeccable record-keeping practices.
  • Answered phone calls and responded to customer emails.
  • Monitored vehicle locations to coordinate timely arrivals.
  • Scheduled and organized delivery routes.
  • Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
  • Scheduled deliveries and pickups according to customer needs.
  • Assisted in resolving customer complaints and grievances.
  • Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
  • Monitored and tracked dispatch communication systems.
  • Communicated with customers to provide delivery updates and resolution.
  • Utilized dispatch software to enter customer orders, deliveries and receipts.
  • Tracked and monitored vehicle performance and maintenance.
  • Managed customer accounts and invoicing.
  • Received new orders, prepared documentation, and assigned personnel.
  • Facilitated communications between customers and field personnel to answer questions or resolve concerns.
  • Preserved accurate records of dispatched orders, deliveries and receipts.
  • Monitored flow of paperwork and directed information to appropriate departments.
  • Communicated with warehouse staff to facilitate proper loading and unloading of orders.
  • Utilized customer feedback to improve customer service.
  • Provided customers with information on products and services.

Shipping and Reciving

Único Freightway
12.2023 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Learned and adapted quickly to new technology and software applications.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Especialista en Gestión comercial y medios electro

Truck Trace
12.2023 - Current
  • Leveraged problem solving skills to resolve conflicts between customers and shipping providers quickly.
  • Provided excellent customer service while resolving complex tracing issues in a timely manner.
  • Accurately documented all findings from traces performed in accordance with established protocols.
  • Implemented strategies to improve performance, accuracy, and quality.
  • Leveraged strong communication skills to build relationships with clients.
  • Coordinated with cross-functional teams on projects and initiatives.
  • Developed specialized skills in customer service and client relations.
  • Utilized problem solving techniques to resolve conflicts between departments.
  • Managed workflow processes, ensuring deadlines were met within budget constraints.
  • Assisted in troubleshooting and resolving safety, service and operational issues.
  • Developed processes to collect and store data for future use.
  • Utilized tools to analyze data and recommend solutions.
  • Facilitated meetings with internal teams to ensure objectives were met.
  • Coordinated with stakeholders to support business demands.
  • Reviewed and evaluated strategic organizational issues to identify implementation recommendations.
  • Generated detailed reports summarizing project status, milestones, and timelines.
  • Developed comprehensive training materials for staff members on new technologies.
  • Partnered with organization leaders on long-range strategies, organizational goals, and initiatives.
  • Guided development and implementation of business unit risk management processes.
  • Attended management meetings to record new directives and information, offering insights and suggestions to improve procedures.
  • Identified risks and opportunity potential to develop mitigation planning.
  • Analyzed current financial state of company to prepare financial reports and income statements for review.
  • Implemented innovative strategies to increase efficiency of operations.
  • Monitored the performance of team members against established goals.
  • Consulted with business owners to provide education and guidance on matters regarding business operations and financials.
  • Analyzed complex data sets to develop actionable insights.
  • Created presentations and reports to inform stakeholders of progress and results.
  • Assisted senior management in developing long-term business strategies.
  • Created monthly and annual financial reports for decision-making and strategic planning.
  • Conducted extensive research to identify trends in the industry.
  • Analyzed business data to identify trends and improve efficiency.
  • Collaborated with stakeholders to define requirements for new products.
  • Designed user-friendly interfaces that improved customer experience.
  • Identified areas for improvement in existing systems and procedures.
  • Created or maintained database of customer accounts.
  • Developed emergency management plans for recovery decision-making and communications.
  • Recommended improvements in security systems or procedures.
  • Prepared reports to summarize operational results and financial performance.
  • Investigated products or markets to determine areas for opportunity.

Hha

Quality Heard
08.2024 - 09.2024
  • Maintained a clean and safe living environment for patients, reducing the risk of accidents or infections.
  • Assisted patients with personal hygiene tasks such as bathing, grooming, and dressing, promoting dignity and selfconfidence.
  • Improved patient comfort by providing compassionate and attentive care in various daily activities.
  • Transported patients safely to appointments, errands, or social outings, ensuring timely arrival and an enjoyable experience.
  • Monitored vital signs regularly, promptly reporting any abnormalities or concerns to supervising medical professionals.
  • Managed household chores such as laundry, meal preparation, and light cleaning, allowing clients to focus on their health and wellbeing.
  • Facilitated communication between patients, families, and healthcare providers by serving as a reliable source of information about the client''s progress and needs.
  • Streamlined daily routines for clients with limited mobility by implementing efficient strategies customized to their specific abilities.
  • Prevented bedsores in immobile clients by regularly repositioning them and ensuring proper skin care was administered.
  • Provided emotional support to patients and their families during difficult times, fostering strong relationships and trust.
  • Collaborated with healthcare team members to develop personalized care plans that addressed individual patient needs.
  • Supported clients with cognitive impairments through engaging mental exercises designed to maintain brain health and function.
  • Managed accurate medical records for each patient, maintaining confidentiality while providing essential information for healthcare providers.
  • Increased patient satisfaction levels by consistently going above-and-beyond in providing exceptional care tailored to individual preferences.
  • Boosted patient morale with a positive attitude, effective communication, and active listening skills to address concerns and validate emotions.
  • Trained new HHA staff members on best practices for patient care delivery and documentation procedures.
  • Reduced hospital readmission rates by closely monitoring patients'' conditions at home and responding quickly to potential issues.
  • Administered medications accurately and on time, ensuring optimal treatment effectiveness.
  • Educated patients and family members on proper nutrition, exercise routines, and self-care techniques to promote overall wellness.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
  • Assisted disabled clients to support independence and well-being.
  • Monitored client health by performing routine pulse, temperature and blood pressure checks.
  • Followed nutritional plans to prepare optimal meals.
  • Traveled to clients' homes to complete healthcare services and promote continuity of care.
  • Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
  • Provided mobility assistance such as walking and regular exercising.
  • Completed entries in log books, journals, and care plans to accurately document and report patient progress.
  • Provided transportation and appointments management.
  • Developed individual care plans for clients based on specific needs.
  • Monitored changes in clients' conditions to report concerns to supervisor.
  • Assisted clients with living independently through skill-building and mentoring in areas such as housekeeping adaptations and preparation of healthy meals.
  • Transported clients for medical and personal outings.
  • Helped clients with managed home care, ensuring efficacy of care by monitoring health status.
  • Communicated regularly with clients' families to provide updates on health and wellbeing.
  • Utilized universal precautions and infection control principles in all aspects of care.
  • Administered medications in accordance with doctor's instructions.
  • Assisted with end-of-life care.
  • Improved patients' comfort with massage and application of topical treatments.
  • Provided direct personal care and administrative services to clients.
  • Scheduled and coordinated medical appointments.
  • Developed and implemented care plans for clients.
  • Constructed cognitively stimulating activities.
  • Directed patients in simple prescribed exercises to assist with daily physical therapy routines.
  • Supported families through difficult times by offering emotional support and education on important care tasks.
  • Documented vital statistics and coordinated with health care providers.
  • Trained new staff members on best practices for home health care.
  • Researched and recommended community resources to meet clients' needs.
  • Delivered top-notch care for children with developmental disabilities, acquired illnesses or injuries.
  • Planned and implemented community outreach and events to provide health education about cancer, self-care and preventive breast examinations.

Cajera

Empresa Geocuba Pinar del Rio
01.2022 - 07.2023
  • Analyzed corporate intelligence data to identify trends and patterns.
  • Monitored tapes or digital recordings to identify source of losses.
  • Revised and developed business plans to emphasize product line, pricing and inventory factors.
  • Administered and created training and awareness presentations or materials.
  • Used financial accounting or spreadsheet software to calculate revenue, sales and expenses.
  • Conducted and oversaw contingency plan integration and operations.
  • Canceled orders based on customer requests, inventory or delivery problems.
  • Considered cost effectiveness, technical feasibility and acceptance to assess or propose sustainability initiatives.
  • Distributed and created brochures, pamphlets and signage to promote product or service.
  • Implemented security practices to preserve assets and minimize liabilities.
  • Reviewed and revised sustainability proposals or policies.
  • Developed marketing or outreach media to communicate sustainability issues, procedures or objectives.
  • Researched and reviewed regulatory, technical or market issues related to sustainability.
  • Promoted products in online communities through weblog or discussion-forum postings.
  • Operated cash register and accurately processed payments, returns, and exchanges.
  • Maintained cleanliness of the checkout area by cleaning counters, shelves and windows.
  • Performed opening and closing procedures, such as counting cash register, restocking, and cleaning.
  • Built and maintained positive working relationships with coworkers.
  • Demonstrated excellent customer service skills while interacting with customers in a friendly manner.
  • Provided excellent customer service by greeting customers and offering assistance.
  • Helped restock shelves when necessary to maintain an organized display area.
  • Developed strong customer service skills by providing efficient and accurate service.
  • Accurately processed customer payments using cash, credit cards, and checks.
  • Managed large amounts of cash accurately during busy hours in a fast-paced environment.
  • Provided efficient and courteous service to customers.
  • Developed strong customer relationships to support satisfaction and loyalty.
  • Handled customer complaints and inquiries in a courteous and efficient manner.
  • Counted and balanced cash drawer at the beginning and end of each shift.
  • Utilized problem solving skills to effectively handle difficult situations.
  • Assisted with training and mentoring new team members.
  • Delivered exceptional customer service at all points of contact.
  • Greeted and informed customers of products, fostering positive store experiences.
  • Processed customer orders and ensured the accuracy of their purchases.
  • Enforced store safety and cleanliness standards, reducing hazards.
  • Performed opening and closing duties such as counting money, balancing registers and reconciling discrepancies.
  • Operated the POS system efficiently to ensure accurate transactions.
  • Supported other departments within the store by providing assistance when needed.
  • Used POS system to complete purchases for customers.
  • Maintained inventory and store visual presentation to meet customer needs.
  • Provided customers with product information and responded to inquiries courteously and promptly.
  • Resolved and de-escalated issues to address customer concerns.
  • Kept up-to-date on new products, services, promotions, and pricing structures.
  • Followed safety standards for handling hazardous materials such as chemicals or cleaning products.
  • Maintained cash accuracy by working with supervisor to correct deficiencies.
  • Ensured compliance with all company policies related to cash handling procedures.
  • Processed returns and exchanges quickly while ensuring accuracy of store inventory records.
  • Developed strong knowledge base regarding product features, benefits, warranties and returns policies.
  • Tracked inventory levels accurately to ensure adequate stock is available for sale.
  • Identified fraudulent activities such as counterfeit currency or stolen credit cards.
  • Reconciled daily sales reports at the end of each shift to verify accuracy of transactions.
  • Checked drawer totals, reconciled discrepancies, and prepared bank deposits.
  • Cross-trained colleagues on proper use of POS systems for efficient checkout times.
  • Assisted customers with locating items throughout the store when needed.
  • Processed cash, check, and credit cards for customer purchases.
  • Processed payments, returns, and exchanges.
  • Developed and maintained a positive working relationship with customers.
  • Delivered customer service by greeting customers and answering any store inquiries.
  • Arranged and restocked displays and merchandise racks to maintain store appearance.
  • Helped customers locate merchandise and answered questions about products.
  • Followed all safety protocols while handling money.
  • Trained new cashiers in the use of cash registers and processing payments.
  • Informed customers of special promotions, loyalty programs, and discounts.
  • Resolved customer complaints in a timely and professional manner.
  • Assisted with closing duties such as counting money and reconciling receipts.
  • Counted cash drawers at beginning of shifts to verify correct amounts.
  • Offered assistance to customers in locating desired items.
  • Provided product information and resolved concerns to assist customers.
  • Verified that customers are of legal age to purchase restricted items.
  • Utilized point of sale system to process payments and transactions.
  • Enforced store policies to ensure the protection of company items.
  • Monitored self-checkout stations to assist customers and resolve register problems.
  • Supervised others and provided on-the-job training.
  • Monitored customer traffic and proactively addressed potential issues.

Education

Certifícate of Attendance - Home Health Aide Trading

Internacional Training Careers
Miami, Florida
12.2023

Diploma - Cajera

Comercio y gastronomía
Pinar del rio, Pinar del rio
01.2023

Universidad - Telecomunicaciones y Electronica

Universidad Pinar del Rio
Pinar del Rio, Pinar del Río
07.2015

Técnico medio - Bachiller Técnico Informatica

Politécnico de informática Carlos Hidalgo
Pinar del Rio, Pinar del Rio
04.2008

Skills

  • Regulatory Compliance
  • Route Optimization
  • Relationship Building
  • Organizational Skills
  • Sales skills
  • Customer Support
  • Inventory skills
  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Attention to detail
  • Flexible and adaptable
  • Dependable and responsible
  • Multitasking
  • Multitasking Abilities
  • Excellent communication
  • Critical thinking
  • Computer skills
  • Organizational skills
  • Calm under pressure
  • Active listening
  • Organization and time management
  • Decision-making
  • Problem resolution
  • Verbal communication
  • Time management

Accomplishments

I learned to work i Magaya, in the Liberia electronic drivers'

Affiliations

learn everything I can

Certification

Telecomunicaciones y Electronica

Languages

Spanish
Elementary

Timeline

Biling Warehause

Único Freightway
10.2024 - Current

Hha

Quality Heard
08.2024 - 09.2024

Truck and Trace Dispacher

Único Freightway
01.2024 - Current

Shipping and Reciving

Único Freightway
12.2023 - Current

Especialista en Gestión comercial y medios electro

Truck Trace
12.2023 - Current

Cajera

Empresa Geocuba Pinar del Rio
01.2022 - 07.2023

Certifícate of Attendance - Home Health Aide Trading

Internacional Training Careers

Diploma - Cajera

Comercio y gastronomía

Universidad - Telecomunicaciones y Electronica

Universidad Pinar del Rio

Técnico medio - Bachiller Técnico Informatica

Politécnico de informática Carlos Hidalgo

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