Yeletta N. Talbert
North Little Rock,AR
Summary
Reliable administrative and legal support professional with great attention to detail. Works well independently to carry out assignments. Maintains impeccable files and organized case materials.
Overview
16
16
years of professional experience
Work History
Legal Support
Department of Health and Human Services
2023.10 - 2024.07
Schedule and process appeals and hearings. Process final orders from decisions. Send out via email and mail hearing letters. Key and build cases for hearings. Answer phone calls for information and request for hearings. Process continuances. Complete and process continuation of benefits.
Pharmacy Help Desk Agent
Prime Therapeutics
2022.10 - 2023.03
- Assist Providers, Pharmacies, and Members with medication Prior Authorizations
- Assist members with getting medication filled and problem solving issues that may occur with getting medication to members
Customer Service Representative
Department of Finance
2021.11 - 2022.04
- Answer calls from customers who have conflicts of suspense on their accounts
Part Time Supervisor
United Parcel Service
2008.08 - 2017.06
- Responsibilities 501-490-3112 Supervisor: Max Eakin - Scan and label small packages and send to designated areas
Education
Criminal Justice -
University of Arkansas in Little Rock
Little Rock, AR07.2006
Medical Assistant -
Remington College
Little Rock, AR05.2003
High School Diploma -
John L. McClellan High School
Little Rock, AR05.1999
Skills
- Accounts(Collections)
- Customer Service
- Customer Relations
- Front Office
- Banking
- CashPro
- Data Entry
- Warehousing Supervisor
- Medical Records
- Accounts Receivable
- Customer Support
- Customer Care
- CSR
- Call Center
- Receptionist
- Microsoft Office
- Microsoft Word
- Excel
- ManagementPowerpoint
- Office Administration
- Account Management
- Typing
- Accounts Payable
- Accounting
- Phone Etiquette
- Salesforce
- Clerical Experience
- Cold Calling
- Office Management
- Dispatching
- Computer skills
- Medical office experience
- Human resources
- Windows
- Documentation review
Timeline
Legal Support
Department of Health and Human Services
2023.10 - 2024.07
Pharmacy Help Desk Agent
Prime Therapeutics
2022.10 - 2023.03
Customer Service Representative
Department of Finance
2021.11 - 2022.04
Part Time Supervisor
United Parcel Service
2008.08 - 2017.06
Criminal Justice -
University of Arkansas in Little Rock
Medical Assistant -
Remington College
High School Diploma -
John L. McClellan High School