Yelinez Alvarez Moreno
Miami,FL
Summary
Proven professional with a strong work ethic and exceptional customer service skills, demonstrated through significant sales increases at Steak House Restaurant. Excelled in guest engagement and efficient cash handling, while streamlining office workflow at Gym Assistant. Skilled in resolving complaints and managing high-volume calls, ensuring a welcoming environment for all.
Overview
2
2
years of professional experience
Work History
Server
Steak House Restaurant
07.2023 - Current
- Increased sales significantly by upselling higher-end products to customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Served food and beverages promptly with focused attention to customer needs.
Front Desk Receptionist
Gym Assistant
03.2023 - 06.2024
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
Education
IPU Jose Marti
La Habana,cuba06.2018
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
Timeline
Server
Steak House Restaurant
07.2023 - Current
Front Desk Receptionist
Gym Assistant
03.2023 - 06.2024
IPU Jose Marti
Similar Profiles
Justin ChardJustin Chard
Dishwasher Supervisor at Steak House RestaurantDishwasher Supervisor at Steak House Restaurant
Dmitrii MorkovskoiDmitrii Morkovskoi
Manager at Prezza Italian restaurantManager at Prezza Italian restaurant
Suzuka HayashiSuzuka Hayashi
Kitchen Assistant at Miku RestaurantKitchen Assistant at Miku Restaurant